Technical Support Engineer - IT Operations Tier2

McKesson Job Opportunity

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At Macro Helix, we are a leader in providing 340B software focused on helping customers improve financial performance, increase operating efficiencies and maintain regulatory compliance.

Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. We understand the importance of a system that works together. You'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Working here is your opportunity to shape an industry that's vital to us all.

Position Description

Macro Helix helps hospitals and health care systems improve the operational and financial performance of their pharmacy service offerings. Our services include assistance in reducing drug costs, increasing reimbursements, and maintaining compliance with federal and state regulations. Macro Helix is seeking the right individual to join our team. Supports 340BArchitect by providing technical guidance. Helps resolve customer issues regarding any data imported or manipulated based on business requirements. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required.

Key Responsibilities:

• Assists installers on questions or issues they may encounter before and during go live
• Solves a range of data related problems
• Analyzes possible solutions using discretion, skills and knowledge of procedures
• Runs ad-hoc analysis reports
• Responds to situations where support cannot resolve issues regarding data, settings, or implementation with the software. May also be involved in customer escalations
• Sets up file import & export specs and manages data imports & export error logs
• Answers complex questions from internal customers about the features and capabilities of products

Minimum Requirements

Degree or equivalent and typically requires 4+ years of relevant experience.

Education

BS Degree in one of the following subject areas: Computer Science or Information Technology, preferred

Critical Skills

• Experience in SQL Development, Reporting Tools, or Database Administration
• 4+ years SQL experience (MS SQL Server, IBM DB2, Oracle, MySQL, or Microsoft Access).
• Advanced skills with Excel
• Power (BI) reporting - Knowledge of reporting and query tools (ad-hoc analysis reports)
• Technical documentation skills

Additional Knowledge & Skills

• IT support experience Required
• Ability to Diagnosis/Act Upon Alerting
• Excellent organizational and communication skills
• Strong Customer Service skills
• Ability to effectively prioritize and execute tasks
• Self-motivated and directed, with keen attention to detail
• Make recommendations to improve and gain efficiency for existing processes
• Experience with high volume data
• Availability for On-Call Rotation
• Critical Thinking/Ownership of Peer Review
• Agent of Change in a fast-paced environment.
• Export, transform, and load (ETL) experience desired
• Healthcare/Retail Pharmacy industry experience a plus

Candidates must be authorized to work in USA. Sponsorship is not available for this role.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

$36.60 - $61.00

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by or McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!