Superviseur(e), Services Aux Patients / Supervisor, Patient Services (bilingual) - Remote Eligible

Supervisor, Patient Services

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Supervisor, Patient Services is responsible for coaching, mentoring, and managing team members across various healthcare programs. This role includes interviewing, hiring, and performance management, while ensuring service levels are maintained in a high-volume, inbound call centre environment. The ideal candidate will bring strong leadership, operational expertise, and a commitment to delivering exceptional patient service.

Key Responsibilities:

• Coach and mentor team members to ensure high performance and professional development.
• Interview, hire, and manage performance of staff within the assigned team.
• Collaborate with other team leaders to maintain service levels and operational efficiency.
• Ensure compliance with Operations Best Practices and internal controls.
• Manage key support functions and administrative procedures in alignment with organizational standards.
• Oversee financial exception processing, including wire transfers, recovery processing, and payments.
• Act as a liaison with the Care Centre for claim assignment processes.
• Support onboarding activities and training for new team members.
• Respond to customer inquiries promptly, accurately, and professionally.
• Ensure compliance with operational reporting requirements through effective monitoring controls.

Qualifications:

• Bilingual French and English is a must.
• Minimum 1 year of related team leadership experience is required.
• Bachelor's Degree or equivalent experience.
• Background in healthcare, patient services, reimbursement, or a similar field.
• Strong organizational and problem-solving skills.
• Proven ability to guide and support team members and collaborate with business partners.
• Experience interacting with multiple levels of management.
• Demonstrated track record of delivering high-quality, timely work.
• Proficiency in database applications and strong computer skills.
• Excellent customer service orientation.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position $64,100 - $106,900

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.