Sr. Service Level Analyst

Senior Service Level Analyst

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively.

United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients.

McKesson has been named a "Most Admired Company" in the healthcare wholesaler category by FORTUNE, a "Best Place to Work" by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more info, visit www.mckesson.com.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

McKesson is seeking a Senior Service Level Analyst. The SL Analyst serves as the primary liaison for key customers and both internal and external stakeholders. This role is responsible for fulfilling daily inventory requirements and ensuring compliance with contractual obligations. The ideal candidate will drive process improvements and lead strategic initiatives that optimize McKesson's inventory investments while enhancing the overall customer experience.

Key Responsibilities:

• Conduct advanced problem-solving and root cause analysis related to account performance and service level management. Mediate and resolve customer omit issues, and leverage proprietary tools (e.g., SCORE/Kinaxis) to forecast sales trends and proactively address service disruptions.
• Deliver advanced reporting and data analysis using SAP Business Intelligence tools, interpreting complex contractual agreements—including customer formularies, item coding, and advanced variables—to support strategic decision-making and operational efficiency.
• Serve as the primary point of contact for high-volume, high-profile strategic accounts with minimal managerial oversight. Manage complex issues involving reporting, omit resolution, and forecast trending. Oversee customer, segment, and internal inventory programs, including process development and implementation.
• Lead and manage projects by defining scope, assigning tasks, and taking full ownership of outcomes. Ensure timely delivery of assigned project milestones with minimal guidance from management.
• Evaluate existing processes to identify opportunities for increased efficiency, cost savings, and improved customer satisfaction. Recommend, test, and implement enhancements as appropriate to drive continuous improvement.
• Provide guidance and training to team members and clients to support skill development, knowledge sharing, and overall team effectiveness.
• Develop and manage advanced, standardized, and ad-hoc reporting and analysis by accessing and integrating data from multiple sources. Build reports using multiple data sets with simple variables and manage outputs from complex reports. Utilize Microsoft Office tools—including Excel, Access, and PowerPoint—for data visualization, chart creation, and presentation development. Support basic Business Objects query development.

Education & Minimum Requirements:

• A 4-year degree in Supply Chain, related quantitative or health care related field is preferred.
• Degree in related field is preferred or equivalent experience.
• Typically requires 4+ years of relevant experience.

Critical Skills:

• Customer & Demand Management: Proven experience in managing customer relationships, demand planning, and service level expectations.
• Analytical Thinking: Strong critical thinking and problem-solving skills to evaluate complex issues and develop actionable solutions.
• Data Analysis & Reporting: Proficiency in analyzing large amounts of data to identify trends and insights; experience with tools such as Excel, Access, and Business Objects.
• Process Improvement: Ability to evaluate current processes and implement improvements that enhance efficiency, reduce costs, or improve customer satisfaction.
• Project Management: Skilled in leading projects, defining scope, assigning tasks, and delivering results with minimal oversight.
• Communication: Effective communicator with the ability to mediate issues, present findings, and train both internal teams and clients.

Additional Skills & Knowledge:

• Database & Querying: Basic knowledge of SQL, Business Objects query development, and Power BI.
• Performance Metrics: Understanding of SLAs, KPIs, and other performance indicators.
• Time Management: Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Training & Mentorship: Experience providing guidance and training to peers and clients to support skill development and knowledge transfer.
• Presentation Skills: Ability to create and deliver impactful presentations using PowerPoint and data visualizations.

Working Environment:

This role is a hybrid position. The selected candidate is expected to work on-site at our Irving Office, a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities. Our preferred candidate must live within a 50-mile radius of our Irving Office.

• Must be authorized to work in the US unrestricted – This position is not eligible for sponsorship.
• Hybrid work environment with both remote work and required in-office presence as needed.
• Ability to travel 5% of the time to attend and assist with large meetings and/or events.
• Occasional overtime may be required to meet business needs.

This description is general in nature and is not intended to be an exhaustive list of all responsibilities. Other duties may be assigned as needed to meet company goals.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position $91,400 - $152,300

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by or McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com or Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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