Directeur(trice), Livraison Des Services TI – Merchandising De Détail / Director IT Service Delivery – Canada Retail Merchandising

Director, IT Service Delivery – Canada Retail Merchandising

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Summary

The Director, IT Service Delivery – Canada Retail Merchandising is responsible for leading the end-to-end delivery of retail merchandising technology solutions. This role drives IT strategy, service delivery excellence, and operational efficiency to enhance customer experience and support revenue growth across McKesson's retail operations.

What You'll Do

• Develop and execute the IT strategy for retail merchandising solutions aligned to business goals
• Lead end-to-end service delivery, including implementation, support, and continuous improvement
• Establish and manage a robust service delivery operating model with clear accountability
• Define and track KPIs to improve service performance, efficiency, and customer satisfaction
• Ensure integration of merchandising systems across retail ecosystem (product creation, pricing, promotions, POS, planograms)
• Lead design and delivery of scalable, secure, and high-performing technology solutions
• Partner cross-functionally (marketing, sales, customer service) to deliver integrated retail experiences
• Manage budgets, resources, and cost optimization for service delivery
• Lead and develop a high-performing IT team through coaching and performance management
• Select and manage vendors, including contracts, SLAs, and strategic partnerships
• Ensure security, compliance, and data privacy standards are met
• Drive business continuity, disaster recovery, and risk mitigation strategies
• Deliver operational excellence through process improvements and value creation (revenue and margin impact)

What You Bring

• 10+ years of IT experience, including leadership in service delivery or solution development
• Strong experience supporting retail, merchandising, or commerce platforms
• Proven ability to lead IT strategy, architecture, and delivery at scale
• Experience managing cross-functional stakeholders and complex programs
• Strong understanding of service delivery models and performance metrics (KPIs, SLAs)
• Experience managing vendors and external partners
• Strong financial acumen (budgeting, cost control, ROI focus)
• Excellent leadership, communication, and stakeholder management skills
• Analytical and data-driven decision-making mindset
• Ability to operate in fast-paced, high-pressure environments
• Customer-focused approach with a focus on quality and continuous improvement

Minimum Requirements

• Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.

Preferred Skills & Experience

• Experience in retail merchandising systems (pricing, promotions, assortments, POS, planograms)
• Experience in large-scale enterprise environments or healthcare/retail distribution
• Bilingual (English/French)
• Experience driving digital transformation or modernization initiatives
• Knowledge of cybersecurity and compliance frameworks
• Experience working in matrix organizations

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

$120,800 - $201,400

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca.

Join us at McKesson!