Analyste De Support 1 / Level 1 Support Analyst - Remote Eligible

Support Analyst

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Support Analyst is responsible for troubleshooting and resolving issues related to mechanical failures, computer hardware and software, network problems, and user concerns. This role also supports new client implementations. Operating in mission-critical environments, the Support Analyst must exercise independent judgment to ensure maximum uptime of McKesson Automation products. Analysts are expected to resolve over 70% of incoming tickets without escalation.

What you'll do:

• Troubleshoot and resolve hardware/software issues in a Windows environment.
• Monitor and respond to incoming support calls to maintain service levels.
• Accurately document customer interactions and troubleshooting steps in the ticketing system.
• Manage open tickets to ensure timely resolution.
• Acquire technical knowledge of new products and solutions.
• Provide remote support to field service technicians.
• Use Windows applications (Excel, Word, PowerPoint) proficiently.
• Communicate effectively in both written and oral formats.
• Prioritize tasks and manage multiple responsibilities efficiently.
• Perform other duties as assigned.

What you bring:

• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively.
• Advanced knowledge of Microsoft Windows suite.
• Excellent organizational and multitasking abilities.
• Proficiency in remote access tools (e.g., TeamViewer, Remote Desktop).
• Effective communication with individuals across various sectors.

Minimum requirements:

• Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.

Preferable skills & experience:

• Bilingual in French and English (oral and written).
• Team-oriented with a proactive attitude.
• Ability to perform under pressure.
• Flexible, creative, and self-motivated.
• Experience with databases such as SQL or Oracle.
• Background in robotics or biomedical equipment is a plus.

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our base pay range for this position $51,200 - $85,400

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.