Communications Assistant B - Askmcgill Service Navigator

Askmcgill Service Navigator

Under the supervision of the Client Services Manager, the AskMcGill Service Navigator at the Service Point is a welcoming and knowledgeable first point of contact for students in a high traffic environment. This role supports students by providing timely information, guidance, and referrals that help them navigate university life with confidence.

This role is primarily in person and based at the Service Point. The Service Navigator should enjoy engaging with a high volume of students throughout the day in a fast-paced environment. They provide accurate, student friendly information about campus services, academic processes, and support resources, and connect students with appropriate support teams when more specialized assistance is required.

This position is especially important during Orientation Week and other peak periods. Comprehensive training is provided to prepare Navigators to succeed in this high volume and rewarding service environment.

Duties include, but are not limited to, the following:

• Welcome new and returning students in a professional, inclusive, and friendly manner
• Serve as a knowledgeable first point of contact for students at a high traffic AskMcGill locations, including Service Point
• Promote Student Services, Campus Life & Engagement, and other university resources to new and returning students
• Respond to student questions, provide accurate information, and give directions in person
• Learn and use Service Point systems and work processes to effectively support and direct students
• Search for and share relevant resources, guides, and how to materials with students based on their needs
• Maintain regular communication with staff using email, Sling, and Microsoft Teams
• Set up and take down kiosk equipment and signage as required by location and service needs
• Track frequently asked questions, service trends, and basic service statistics
• Support additional operational and service-related tasks as required

Education & Experience:

• Currently registered as a full-time student in any degree program at McGill University.
• Will be a returning full-time student in Fall 2026
• Work Study approval, preferred.
• Spoken French, an asset.
• Minimum 1 year of on-campus work experience or in similar employment
• Experience in customer service and/or peer support roles
• Knowledge of French and English: McGill University is an English-language university where day-to-day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at level 2 (written) and level 4 (spoken) on a scale of 0-4.

Other Qualifying Skills and/or Abilities:

• Excellent communication skills, both oral and written
• Strong interpersonal skills and comfort engaging with students in person
• Punctual, conscientious and reliable
• Ability to remain calm, professional, and positive in a fast-paced service environment
• Demonstrates empathy, respect, and a student-centred approach to service
• Understanding of campus resources, student services, and university processes is an asset

Employment Learning Outcomes:

• Inclusive, student-centered customer service
• Navigating and explaining campus resources and referral pathways
• Peer communication and outreach
• Supporting students in a high volume, front facing service environment
• Professional communication and teamwork within a student services setting

Location:

• Service Point with possible deployments to other locations for events, particularly during orientation period.

Hours/Week:

• Now hiring for the Fall 2026 Orientation period (August/September); must be available to work up to 30 hours per week between August 10 and August 30.
• Approx. 5-15 hours per week during Fall/Winter terms. Hours are scheduled to support AskMcGill Service Point coverage between 10:00 am and 4:00 pm on weekdays
• Mandatory in person training for AskMcGill will take place on McGill's downtown campus August 12 and 13, and availability both days is required.

Some weekend and evening work will occasionally be required for special events, especially in August.

**OPEN TO MCGILL STUDENTS ONLY**

McGill University is committed to equity and diversity within its community and values academic rigour and excellence. We welcome and encourage applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to engage productively with diverse communities.

All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.