Operations Technology Professional (OTP Pro)

Operations Technology Professional (OTP) Pro

We are looking for a dedicated Operations Technology Professional (OTP) Pro to actively support the development and execution of our in-restaurant technology, ensuring that all equipment functions at the highest level for our customers and crew. OTPs are at the heart of running great restaurants. They elevate expertise and ensure end users — managers, crew, and customers — can effectively use the technology in the restaurants.

The OTP Pro is responsible for deploying, maintaining, and repairing restaurant hardware, software, and network technology in their organization's restaurants.

Preferred experience includes:

• Windows Troubleshooting
• Windows Administration
• Windows Printer Management
• VNC/Remote Access Tools
• ServiceNow
• Running Premade Scripts via Online Tools - Aruba Networking Systems

Duties of this position include the following:

• Teamwork: Demonstrate the ability to work as part of a team with Operations Supervisors, General Managers, OTPs, and Company Staff
• Upgrades & Device Swaps: Use knowledge base to resolve common issues, vendor orders & returns, phone support with product managers, running scripts to remotely resolve issues, labeling & identifying technology used in store cable management
• Troubleshooting and/or Replacing can include: Registers, payment devices, controllers, printers, bumpbars, networking devices, monitors & TV menu boards and cabling
• Development: Train, develop, and lead an organization of OTPs for restaurant-level support
• Training: Provide necessary resources, tools, and support as new technologies and initiatives are deployed
• Maintenance: Perform scheduled maintenance tasks to ensure optimal functionality and performance of equipment

Qualifications:

• Ability to travel to restaurants located in Winchester and Front Royal
• Ability to lift up to 50 pounds
• Responsible with good attention to detail and strong time management skills
• Strong communication skills with the ability to effectively communicate technology issues, outcomes, needs and costs
• Self-motivated with a thirst for knowledge
• Flexible availability as some upgrades or equipment replacements must be completed during late evenings or early mornings. Weekend availability and on-call availability may be needed on occasion
• Must be 18 years old to apply

Perks and Benefits:

• Tuition reimbursement and/or educational assistance through Archways to Opportunity
• Employee discounts and free meals during work hours
• Flexible schedule; following the business needs
• Thanksgiving and Christmas day off
• Competitive salary
• 30% daily McDonald's products discount, National Employee Program
• 4 college credit hours for attending OTP Pro class certifications

Additional Information:

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This restaurant is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state, or local laws, regulations or ordinances.

Applicants may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain federal, state, or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business. Please contact the restaurant you are applying to if you need assistance completing any forms or to otherwise participate in the application process.

This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.