Guest Services Department Manager

Guest Service Department Manager

AMC Corp is looking for a customer service driven individual to head up our Guest Services Department. Help us build the team you can be proud of!

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments.

The Guest Service Department Manager's responsibilities include making sure crew and managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service.

Along with competitive pay, a Department Manager at a McDonald's Franchisee store is eligible for incredible benefits including:

• Competitive Pay (up to $14.00 per hr)
• Paid Time Off
• Weekly Pay
• Service awards
• Bonus Plan
• Free Employee Meal Plan
• Medical, dental and vision coverage
• Short and Long Term Disability, Life, and additional supplemental insurance options
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language

Duties & Responsibilities:

• Monitor and provide adequate training to all employees
• Provides an exceptional experience for all guests
• Ensure crew enjoys working at McDonalds
• Set a positive, professional tone for success
• Makes sure the crew represents the brand proudly & consistently
• Position crew members to deliver the best customer service
• Ensure good communication between managers and crew
• Must be able to follow targets and goals
• Responsible for Marketing (POP/Special Events)
• Tracks Cash (Shortage, sales, DT Times)

Qualifications:

• Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment.
• We're looking for positive team players with flexible schedules who like to have fun, with the passion to work the famously fast paced McDonald's environment. You must be 18 years or older to be a manager in our restaurants.
• Ability to Read and Write at a 9th Grade Level
• Possess Basic Computer Knowledge
• Ability to count money and accurately give change
• Have a positive attitude
• Ability to work well in a fast-paced environment
• Work as a member of a team
• Manage Time effectively
• Hospitality knowledge and training L
• Leadership Skills
• 6 months McDonald's experience plus 6 months in food service Management
• ServSafe Certified - Preferred

Physical Requirements:

This position can be physically demanding. The employee may be required to stand for extended periods of time, lift objects up to 20 lbs on a regular basis and do repetitive tasks with few breaks.

This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that AMC Management Corp, Inc. is a McDonald's franchisee and is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.