Guest Services Department Manager

AMC Corp Guest Service Department Manager

AMC Corp is looking for a customer service driven individual to head up our Guest Services Department. Help us build the team you can be proud of!

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments.

The Guest Service Department Manager's responsibilities include making sure crew and managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service.

Along with competitive pay, a Department Manager at a McDonald's Franchisee store is eligible for incredible benefits including:

• Competitive Pay (up to $14.00 per hr)
• Paid Time Off
• Weekly Pay
• Service awards
• Bonus Plan
• Free Employee Meal Plan
• Medical, dental and vision coverage
• Short and Long Term Disability, Life, and additional supplemental insurance options
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language

Duties & Responsibilities:

• Monitor and provide adequate training to all employees
• Provides an exceptional experience for all guests
• Ensure crew enjoys working at McDonalds
• Set a positive, professional tone for success
• Makes sure the crew represents the brand proudly & consistently
• Position crew members to deliver the best customer service
• Ensure good communication between managers and crew
• Must be able to follow targets and goals
• Responsible for Marketing (POP/Special Events)
• Tracks Cash (Shortage, sales, DT Times)

Qualifications:

• Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment.
• We're looking for positive team players with flexible schedules who like to have fun, with the passion to work the famously fast paced McDonald's environment.
• You must be 18 years or older to be a manager in our restaurants.
• Ability to read and write at a 9th grade level
• Possess basic computer knowledge
• Ability to count money and accurately give change
• Have a positive attitude
• Ability to work well in a fast-paced environment
• Work as a member of a team
• Manage time effectively
• Hospitality knowledge and training
• Leadership skills
• 6 months McDonald's experience plus 6 months in food service management
• ServSafe Certified - Preferred

Physical Requirements:

This position can be physically demanding. The employee may be required to stand for extended periods of time, lift objects up to 20 lbs on a regular basis and do repetitive tasks with few breaks.

This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.