Field Restaurant Support Manager

Field Restaurant Support Manager

The Gillis Organization is a leading franchisee of the McDonald's System USA. Located in Neptune, NJ, we own and operate McDonald's restaurants in New Jersey and New York. We take pride in our high standards of excellence and consistently exceed our customers' expectations for our outstanding brand.

The Field Restaurant Support Manager is crucial to the Gillis Organization's dedication to operating exceptional restaurants that prioritize a people-first culture and operational excellence.

The Field Restaurant Support Manager is self-motivated, engages actively with people, and shows care, respect, and passion for the restaurant crew, managers, and guests. This candidate provides supervision, auditing, innovation, and oversight throughout the organization's restaurants. The FRSM will be expected to collaborate and execute tasks alongside the General Manager, Area Supervisors, Market Director, Owner/Operators, and extended leadership teams. The individual fosters a high-performing team culture focused on operational execution. Strong communication skills and the ability to liaise with peers and leadership to fulfill a full range of duties and responsibilities are essential. Principal accountabilities will vary based on the needs of the restaurant(s). This role will directly support seven locations in the Albany/Schenectady/Troy area and will also provide indirect support to fifteen locations in New Jersey.

Job Duties

Restaurant Operations

• Perform unannounced food safety inspections at restaurants in the market every month.
• Perform unannounced monthly assessments of operational excellence at restaurants within the market.
• Perform the Running Great Restaurant visits to locations in Level 1.
• Accountable for preparing Level 2 and 3 restaurants for Running Great Restaurant visits.
• Lead all major market deployments, such as Best Burger and Better Breakfast.
• Lead on NRBES walk thru as assigned.
• Assist restaurants when the general manager or area supervisor is unavailable.
• Carry out special projects assigned by the Market Director or above.

Support, Training, and Development

• Subject matter expert (SME) for the organization's
• During each visit, collaborate closely with staff on opportunities identified during the visit.
• Support each restaurant's leadership with the development plan through on-the-floor education.
• Attend training workshops and classes as necessary to continue personal development.

Restaurant Profitability

• Support the restaurants as required through audit, analysis, and coaching.
• Work with restaurant leadership to elevate priority restaurant performance to meet annual/quarterly business plans to maintain and improve guest satisfaction and profitability.
• Supports restaurant leadership in the completion of action plans and performance improvements.
• Make informed business decisions using financial and operating information to align human resources.

Human Resources

• Ensures compliance with compensation laws, standards, and rules implemented.
• Ensure compliance with and enforcement of human resource management.

Skills and Qualifications

Minimum of 5 years of General Manager experience with The Gillis Organization or an equivalent McDonald's franchise system.

OTP II requires or is willing to be certified within 30 days of employment.

Familiarity with the Albany/Schenectady/Troy television market or a comparable region.

Proven ability to drive operational improvements through coaching, training, and hands-on leadership.

Strong ability to adapt to changing priorities and fast-paced environments while maintaining high standards.

Ability to work effectively, both independently and as part of a cross-functional team.

Dedicated self-starter who takes the initiative on appropriate tasks.

Excellent communication skills with the ability to build relationships across cross-functional teams.

Detail-oriented and highly organized with a focus on timelines and results.

Bilingual in English and Spanish preferred but not required.

Work Environment

The working environment will consist of restaurant settings on the floor shoulder to shoulder with members of the Gillis Organization. Hours of work could include evenings and weekends. Travel will be required.

Benefits

$65,000 Base Salary

401(K) Retirement Plan

Auto Reimbursement

Communication Reimbursement

Bonus Program

Dental Insurance

Employee Discount

Health Insurance

Vision Insurance

Vacation

Paid Time Off

Tuition Reimbursement

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