Senior Service Operator

Warehouse Services Team Leader

If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.

To lead a warehouse services team in order to maximize the control of: Safety, Quality, and Efficiency, through people and effective communication, to ensure the efficient movement of raw materials and finished goods within production areas.

Maximize Safety

• Actively contribute to safety reviews.
• Raise near miss and incident reports and review required actions
• Comply with RMB safety policies and procedures.

Maximize Quality / Service

• Adopt a "right first time" approach to working practices
• Ensure that housekeeping and hygiene standards are maintained at a high level.

Maximize Efficiency

• Optimise efficiency of staff, trucks and live rack by ensuring stock moving in and out of the warehouse and Blowmould areas

Minimise Costs

• Encourage/contribute to cost saving initiatives.

Maximize People Contribution

• Adopt a High Profile on Shop Floor
• Ensure that all HR procedures such as RTW are carried out as required.
• Provide and encourage an atmosphere of involvement.
• Ensure that Personal Development Reviews are carried out as required and in an effective manner
• Encourage the future development of warehouse staff

Maximize Communication

• Communicate relevant information to team members via briefing and training sessions on a regular basis.
• Provide feedback from customer visits/audits.

Safety

• Ensure safety is first and foremost in every activity.
• Work and promote compliance to procedure.
• Comply with RMB safety policies and procedures.
• Discipline and eliminate any and all unsafe practices.
• Control and regulate the use of Banksmen and all work based transport-related procedures.
• Implement and monitor any and all procedural changes.

Quality and Service

• Work and promote compliance to procedure.
• Actively contribute to quality checks and procedural review.
• Ensure that routine quality and safety inspections are correctly carried out.
• Builds effective relationships with people at all levels, while motivating and energising others.

Leadership

• Provides vision and direction, inspires others to follow. Takes responsibility for involving,

Commitment to self-development

• Is not limited by previous experience and engages actively in improvement activities.

Leading Change

• Plans for and successfully introduces change leading to improvements.

Drive and self-motivation

• Achieves success with others, consistently operates as an example for others.

Meeting customer needs

• Understands the importance of identifying and meeting the needs of external and internal customers.

Building customer focus

• Works consistently to achieve customer focus and improve service standards within the team.

Performance focus

• Uses resources effectively, with a clear focus on critical tasks and the achievement of objectives.

Decision-making

• Analyses situations, makes sound judgements and takes appropriate decisions.

Company/Department Strategy and Plans

• Understands his/her departmental plans, objectives and values in detail, how they fit with those of other departments and the inter-dependencies.
• Guides and monitors the team's performance taking actions and decisions to ensure work is constantly aligned to the departmental goals.
• Takes reasonable risks to overcome problems considering the impact of actions on own and other parts of the business.
• Communicates the plans, objectives and values to team members and ensures each person understands how they can contribute to the achievement of them.

Commercial Awareness

• Has an understanding of what drives cost within own area, an appreciation of the factors which influence profit, and use that understanding to achieve cost and service KPI's.
• Strives to reduce costs within own area wherever possible without comprising on quality or service.
• Monitors performance KPI's and communicates them to team members to secure involvement for continuous improvements and cost reduction.

Policies, Procedures and Standards

• Knows when and to whom to refer to for specialist advice.

Customer Service

• Works with customers on a day to day basis to improve the service provided to them.
• Has a good understanding of customer requirements and seeks to meet or exceed them.
• Monitors the standards of service through KPI's communicating results to team members on a regular basis.
• Takes personal responsibility for ensuring service related problems for his/her area are corrected referring them to the appropriate person if action outside his/her own remit is required.

Health, Safety and Environment

• Develops a basic understanding of the Robert McBride Ltd. Health, Safety and Environmental Policies. Completes handbook within 12 months.
• Ensures procedures and safety and environmental performance standards are adhered to and maintained.
• Report all major instances of quality and service failure.
• Drive and commitment to hygienic working practices audits and checks.
• Implement and monitor any and all procedural changes.

Efficiency

• Ensure that the workload in each area is kept constant and within the correct boundaries to promote and ensure the greatest efficiency.
• Constantly monitor work areas to ensure continuous effective working.

Cost

• Promote and manage cost saving initiatives.

People Contribution

• Assume a very visible and approachable shop floor position.
• Promote and encourage an atmosphere of involvement, ownership, transparency and personnel responsibility through regular briefings
• Manage and control holidays and absence to ensure minimal impact.
• Build a "next in command" structure through training and involvement.
• Promote very clear lines of procedure and responsibilities.

Communication

• Communicate and engage all team members via briefings
• Conduct all communication openly and with transparency and ensure all team members are updated.
• Monitors Filling and Blowmould plans to ensure objectives are met
• Monitor stock aging and usage to maintain flow of stock through Live Rack.
• Liaise with internal and external customers to maintain customer service.
• Return unused components to stock ensuring accuracy of records
• Manage Live Rack and Dan Palletisers/wrappers
• Liaise with Logistex to manage any operational issues with Live Rack
• Effectively allocates the stock to production.
• Manages the time schedules of the internal stock movements from storage
• Is able to manage resources to execute the daily/weekly tasks.
• Can effectively conduct audits and reconcile any discrepancies.

Communication

• Communicates at all levels clearly, listens and involves others in direction and goal setting.

Team Building

• Ensures that any employee failing to comply with relevant standards is dealt with in accordance with the RMB General Safety Notice procedure Ch3: 30-31 as appropriate.
• Ensures the effective communication of safety and environmental related matters between departments, across the shift system and within the