Director Of Health Services

Director of Health Services

Our stunning Seven Lakes Memory Care community in Loveland, CO, is hiring a Director of Health Services to join our incredible team of Senior Living Warriors! Shift: Full-Time - Monday through Friday

Job Summary: The Director of Health Services (DHS) embodies Yoi Shigoto, the good work, by leading the overall implementation of health and wellness services in the community. The DHS serves as a liaison with families, hospital personnel, physicians, community organizations, and other related service agencies to provide quality care to MBK Senior Living residents. The DHS is incredibly important for setting the stage for MBK Senior Living as the senior living provider of choice.

Additionally, the DHS is responsible for hiring, training, managing, and leading a care team that is capable of providing superior care, while maintaining the physical, psychological and emotional wellness of residents, and in accordance with MBK's core values. The independence, dignity, autonomy, and purpose needs of residents will be integrated into the plan of care as written and directed by the DHS. Residents and their loved ones will be included as partners in the development of individualized service plans.

Essential Job Duties - Conduct and coordinate potential resident assessments in accordance with current rules, regulations, and community policies and procedures that govern resident assessment, including:

• ensure that an initial assisted living resident assessment is completed prior to each resident's move-in date and a comprehensive care plan is completed upon move-in

• invite memory care director (if applicable) to participate in assessments for memory care residents to ensure completion of lifestyle survey and gathering of any psychosocial information

• for potential residents with suspected prohibited or complex conditions, consult with regional director of health and wellness along with AFG nurse case manager

• Draft initial service plans for new residents; review with responsible parties and Executive Director

Service Plans will be established for each resident that promote independence and dignity; all residents will be evaluated through the lens of attaining total whole-person wellness

Conduct routinely scheduled re-assessments, and change of condition assessments, produce revised service plans, provide to responsible party and obtain signature: per policy:

• Draft and update individualized service plans as needed based on assessment. Add qualitative notes to ensure adequate personalization of care delivery

To ensure all residents receive the best possible care and programs to meet their individual needs

conduct interviews and collect observations of residents on a continual basis

delegate service plan process to memory care director as appropriate and if applicable

alert the Executive Director, family members and others (as necessary) of any changes in resident's physical or emotional health, and the community's ability to meet those needs under licensure

Ensure continuity of residents' total wellness by developing methods for the coordination of health and wellness services with other resident services

work closely with all departments in the community to ensure residents are receiving all available services to enhance their quality of life and promote total wellness

act as a resource and care manager for the residents and their families

contact physicians directly or through family and others to obtain orders for care

Develop and maintain good working relationships and effective communication with all family and service providers

Direct and assign these to the memory care director as appropriate and if applicable for residents residing in the connections for living neighborhood

Meet regularly with the director of wellness programming and memory care director/wellness program coordinator to ensure that a robust array of program offerings are in place to support the best wellness outcomes for all residents

Meet regularly with the executive chef to ensure that resident special diets are followed and up-to-date, and that a variety of nutritious meals and snacks are offered to promote the best nutritional wellness of all residents

participate in community Continuous Quality Improvement (CQI) implementation and evaluation

Coordinate and facilitate weekly interdisciplinary roundtable (resident service plan quality assurance) discussions, including department heads and outside providers as needed (based on resident needs)

Oversee implementation and maintenance of health and wellness databases and systems including but not limited to: wanderguard, electronic MAR, eHR system, electronic check-in system, pager system

Collaborate with director of environmental services to ensure best safety practices for the community including disaster preparedness, infection control protocols and resident elopement drills

Include regional director of wellness programming as a resource for family support – integrate MBK Together into educational offerings for families, team and residents

Recruit, interview, hire, manage, schedule, motivate, coach, train, evaluate and supervise department staff in accordance with community policies, procedures and established budgets

daily review of timekeeping, meal breaks and overtime

conduct orientation for new Team Members – MBK all team cultural orientation, all team dementia basics, caregiver skills orientation, and medication technician training

ensure on-going training and education for all Team Members, in accordance with all governing requirements, and community policies and procedures to ensure that staff is properly trained in:

- competent delivery of medications to residents, safety and emergency procedures, documentation / record keeping, resident's records and acceptable treatments, etc., and in providing the best care possible for our MBK Senior living residents

- ensure all care staff complete State required training: initial caregiver orientation and ongoing monthly inservices

- gather return demonstration of learned caregiver and medication technician skills by observing team members – coach and re-train as needed

Train, assign and supervise care and medication documentation and oversee appropriate use of resident progress notes, alert charting, end of shift reports, incident reporting, weight monitoring, behavior monitoring, medication administration records, narcotic counts, medication destruction, medication refill documentation, and all other documented health and wellness processes.

Ensure care team participation in daily SPARKS meetings – lead by example

Perform all administrative duties accurately and timely including expense reporting, submission of invoices, team member evaluations, necessary forms, reports, evaluations, studies, surveys, resident records, assessments, care profiles, etc., including:

•coordinate departmental schedule to ensure adequate staffing in accordance with legal requirements, community standards, policies, procedures, and budgets

•ensure coverage of job duties within the department during Team Member absences, either through delegation or personal completion of duties

•maintain inventory of supplies necessary for resident care

Coordinate prescription orders with doctors' offices, as well as pharmacy delivery of medications including:

•oversee the central storage, tracking and delivery of medications

•ensure all medication carts are in order

•ensure all medication records administration are completed per guidelines and State regulations

Responsible for the overall safety, health and wellness of all residents including:

•ensure that all governing requirements are closely monitored and executed

•ensure that all physician orders are carried out properly

•offer health and wellness clinics and classes for residents – one scheduled monthly. Can be delegated to outside providers – to include physical, psychological and emotional wellness topics

Aid in the community marketing effort through positive interactions, acting as a liaison between the community, and families/outside health service providers

Key management member acting as Manager on Duty when necessary

Attend all regional and required department head meetings and trainings including monthly wellness meet-ups

Non-Essential Job Duties:

- Perform other job duties or special projects as assigned/requested by the Executive Director

- Collaborate with Allen Flores Group (AFG) nurse case manager and regional director of health and wellness to ensure compliance with MBK policy and procedure and State Regulatory Guidelines

- Maintain a safe and secure environment for all staff, residents, and guests following established safety standards, policies and procedures

- Understand and comply with all Federal, State, and local regulations, and all company policies and procedures concerning the department

- Display tact and friendliness when dealing with residents, Team Members and guests

- Promote and lead with a spirit of teamwork and open communication in accordance with the MBK principles and core values

- Assist Executive Director in completing an annual budget including:

• ensure the financial goals are met monthly

• manage labor and other expenses to meet these financial goals

- Possess the ability and desire to minimize waste and misuse of supplies/equipment

Supervisory/Management Responsibilities (Job Title(s) & # of Employees):

- Health Services Assistant = 1 to 6 employees

- Caregiver = 8 to 48 employees (Shared EE's w/Memory care director and/or Director of Assisted Living)</