Administrative Services Counselor ( Remote In Milwaukee, WI) - Remote Eligible

Administrative Services Counselor (Remote in Milwaukee, WI)

The Wisconsin FoodShare Employment and Training (FSET) program is looking for an Administrative Counselor, as an Administrative Counselor you will not only play a vital role but also be the first point of contact in supporting participants on their journey to self-sufficiency through the FSET program. In this position, you will be responsible for providing administrative support, coordinating services, and assisting with case management activities. Your efforts will directly contribute to helping individuals gain the skills and resources they need to secure employment and achieve their goals.

Why Maximus?

• Competitive Compensation - Quarterly bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Assist with providing functional direction and training to staff regarding operational policies and procedures.
• Assist the supervisor by responding to inquiries related to various customer service activities.
• Participate as necessary in specialized projects, work groups and committees aimed at evaluating project needs, improving services, and implementing new service strategies.
• Ensure work area is secure of confidential materials, organized, and fully stocked of appropriate paperwork at the beginning and end of each shift.
• Initiate outbound calls and respond to incoming customer calls in order to assist internal and external clients.
• Maintain accurate case records for the participant, both hard copy and in computer information systems.
• Attend meetings on behalf of the Supervisor when requested.
• Conduct unit meetings in the absence of the Supervisor.
• Submit reports as directed by management.
• Perform other duties as may be assigned by management.

Working in remote environment

Working Under HIPAA Regulations

Microsoft Office and Google Suite

Currently working on the Wisconsin Works (W2) program

Minimum Requirements:

• High School diploma or equivalent with 0-2 years of experience.
• May have additional training or education in area of specialization.
• Works on assignments that are routine in nature, with responsibilities easily learned on the job.
• Acquires job skills and learns applicable policies and procedures to complete routine tasks.
• Able to read, understand & perform assignments within prescribed guidelines.
• Communicates routine information in a clear and accurate way with internal & external contacts.
• Attention to Detail, Preferred
• Detail-oriented, Preferred
• Communication Skills, Preferred
• Organizational Skills, Preferred
• Basic Computer, Preferred
• Proficiency Data Entry and Record Keeping, Preferred
• Must have a private and secure work space

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary $20.00

Maximum Salary $22.00