PACO Support Engineer

Mavenir Network Support Specialist

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world's subscribers.

Role Summary

Specializes in supporting and resolving customers encountering problems using company's products such as concerns raised during installation, operation, maintenance or product application or compatibility matters. Reports new or recurring problems to design departments.

Key Responsibilities

To be successful in this role, you must have:

• Ability to work independently on the Packet Core Network to solve customer issues.
• Ability to work independently with R&D and ST to deliver solutions for customer issues.
• Willingness to travel as per business requirements.
• Strong troubleshooting skills.
• Good communication skills and ability to drive solutions at customer places.

Job Requirements

Expertise in support of Packet Core Nodes (one or many):

• MME SAEGW/SGW/PGW ePDG vEPC (vMME, vEPG, vSAPC,) PCRF/HSS/PCF/UDM
• End to end understanding of the Packet Core Solutions.
• Deep knowledge of 4G call flows, and overall understanding of latest technologies in the telecom space including VOLTE, VoWiFi, IoT etc.
• Understanding of the cloud environment and how EPC solutions can be deployed over cloud.
• Knowledge of RHOS / Docker/Containers/Kubernetes over Dell / HP.
• Sound understanding of troubleshooting tools like Wireshark.
• Ability to work on Linux based systems.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.