Sleep Expert - Sales

Sleep Expert – Sales

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you'll get to know everything about sleep and help us create an exceptional in-store experience. This isn't your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

We're no ordinary mattress company. In just over 30 years, Mattress Firm has become America's largest specialty mattress retailer. With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts®, we have helped millions of people get better sleep. That's who we are and what we do—because everyone deserves a great night's sleep.

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. We're looking for passionate, ambitious people: innovators, action takers, growth seekers, and life changers. Your journey will begin with an extensive, customer-centric retail sales training program that empowers you to create a life-changing in-store experience and help customers build the perfect sleep sanctuary.

Why work for Mattress Firm?

• Our teams are passionate, and our culture is inspiring.
• You'll be surrounded by ambitious people: innovators, action takers, and life changers that will inspire you.
• Excellent growth opportunities through education and development programs.
• Great benefits including:
• Get paid on demand
• Mental health and life resources
• Great employee discounts on Mattress Firm sleep products and accessories, cell phones, electronics, travel, car and home loans, and more
• Medical, dental, prescription, and vision plans
• 401(k) with employer matching
• Some positions have base pay or uncapped commission

Job Description

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers, serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Execute current visual merchandising and POP standards.
• Adhere to company merchandising and marketing programs to standard.
• Follow company policy and execute company standards on appearance and functionality.
• Maintain customer relationships during and post-purchase (e.g., resolving issues, deliver reminders, resolving concerns, etc.).
• Seek and accept constructive feedback for continuous personal, professional, and performance development.
• Continue to develop skills, competencies, product knowledge through assigned course work, training, and other company led activities.
• Maintain awareness of competition, advertisements, and services offered, develop strategies to counter.
• Leverage social media to positively impact brand awareness and increase sales.
• Ensure timely open and closing procedures.
• Follow all Company procedures on cash handling including acceptance of payment and deposit processes.
• Ability to push and pull and lift up to 50 pounds to assist customers with load outs and in-store purchases.
• Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing.
• Professional communication and representation of company brand in all internal and external interactions.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to maintain a safe work environment for all.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute company standards on appearance and functionality as well as appropriate brand representation.
• Communicates any concerns or issues to leadership to ensure proper efficiency of department and company operations.

Benefits Included: Excellent career growth opportunities through on-the-job training and development programs, 401(k) with employer matching, mental health and life resources, medical, dental, prescription, and vision plans, get paid on-demand, base pay or uncapped commission, employee discounts on Mattress Firm sleep products and accessories.

Compensation: Competitive Pay Range $58,000 - $68,000 annual * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time. Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States. EOE/Vet/Disability.

Diverse Candidates are Encouraged to Apply. Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Ready to apply? Mattress Firm is accepting applications until: 09/14/2025.