Customer Service Representative

Customer Service Representative

Brand: Matthews Memorialization

Company: The York Group, Inc.

Line of Business: Funeral Home

Location: Aurora, IN, US, 47001

Position Summary

Are you looking for more than just a job? Join Matthews International, a company with over 175 years of success and stability. As a global leader in memorialization, we take pride in our craftsmanship and commitment to quality — and it all starts with our people.

Training Schedule: Monday thru Friday 9-6

Working Schedule: Sun. 10-6, Monday-Thursday 10-7

What You'll Do:

• Provide high level, professional, customer service
• Act as the communication link between the customer/sales/production
• Respond to telephone/email/written communications to provide product/service information
• Resolve routine/non-routine, and more complex problems efficiently and accurately

Additional Responsibilities

• Competitive Wages: Starting at $18.60/HR.
• Job Stability: We've been around for 175 years — and we're still growing.
• Career Growth: We believe in promoting from within.
• Respectful Culture: You're not just a number — you're part of the team.
• Medical, Dental & Vision: Enjoy peace of mind with our comprehensive benefits package, including an employer HSA (Health Savings Account) contribution.
• Earned Time Off: Recharge and rejuvenate with earned time off to spend on your terms.
• Paid Holidays: Celebrate special moments and create lasting memories with paid holidays.
• Financial Perks: 401(k) program with company match as well as an Employee Stock Purchase Program.
• Education Perks: We believe in your continued growth and offer educational assistance to support your professional development.
• Dependent Scholarship Opportunities: We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams.

Job Responsibilities

• Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.
• Identify and assess customers' service needs and refer to other service or technical departments for follow up or additional information as needed.
• Ensure order instructions and information are submitted accurately and per customer specifications.
• Maintain current and accurate order entry information in all required software programs.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Additional duties as assigned.

Qualifications / Requirements

• High School Diploma or GED.
• Associate Degree or equivalent from two-year college or technical school preferred.
• 3+ years of previous customer service experience preferred; or equivalent combination of education and experience.
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to work overtime as necessary.

Physical Aspects / Work Environment

• Regularly required to stand; walk; sit; and talk, hear and see.
• Occasionally lift and/or move up to 10 pounds.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.