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Sr Customer Support Specialist - Remote Eligible
Assist clients with product inquiries and ensure seamless order processing for their needs.
Remote
Junior
$40,000 - 62,500 USD / year
1 month ago
MatterPort
Turn physical objects and environments into 3D models in seconds.
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✨ About The Role
- The role involves answering customer support inquiries through various communication channels, including phone calls, chat, SMS, and emails.
- You will be responsible for placing and scheduling new orders, ensuring all details are accurately entered and processed.
- The position requires managing multiple calendars and utilizing scheduling tools to enhance service efficiency.
- You will serve as the first level of issue resolution, addressing customer concerns promptly and effectively.
- Maintaining comprehensive knowledge of products, services, and promotions is essential for providing informed assistance to clients.
âš¡ Requirements
- The ideal candidate will have a minimum of 2 years of relevant experience in customer service, preferably in the Real Estate or Technology sectors.
- Strong critical thinking and problem-solving skills are essential for addressing customer inquiries and concerns effectively.
- Excellent communication skills are necessary to provide constructive feedback and collaborate with various departments.
- A motivation to support Matterport's mission of creating a seamless customer support experience is crucial.
- Experience working with high-priority clients and understanding compliance, product support, and billing/payments will be beneficial.
Sr Customer Support Specialist - Remote Eligible
Remote
$40,000 - 62,500 USD / year
Support
About MatterPort
Turn physical objects and environments into 3D models in seconds.