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Sr. Customer Support Specialist

Develop and implement contact center quality processes and strategies.
Chicago
Senior
$40,000 - 68,750 USD / year
2 weeks ago
MatterPort

MatterPort

Turn physical objects and environments into 3D models in seconds.

✨ About The Role

- Responsible for assessing the quality of the performance of contact center associates - Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures - Assist in developing, creating, and implementing contact center quality processes and strategies - Monitor inbound and outbound calls, emails, chats, and SMS responses to assess the associate's demeanor, technical accuracy, and customer service performance - Provide mentorship and training to help build a high-performing team

⚡ Requirements

- Minimum of 2 years of relevant experience in customer service, preferably in Real Estate or Technology company - Excellent critical thinking, problem-solving, and organizational skills - Great people skills and ability to communicate constructive feedback - Motivated by Matterport’s mission to create a seamless support experience for the customer base - Problem-solving capabilities to create meaningful strategies to improve support quality
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Sr. Customer Support Specialist
Chicago
$40,000 - 68,750 USD / year
Support
About MatterPort
Turn physical objects and environments into 3D models in seconds.