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Senior Technical Support Engineer - Remote Eligible
Support US Federal and Government customers by resolving complex technical issues effectively.
AtlantaRemote
Senior
$88,000 - 110,000 USD / year
5 months ago
Mattermost
Helping you build better software by aligning teams, tools, and processes across the entire development lifecycle.
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✨ About The Role
- The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers.
- Responsibilities include triaging customer issues, debugging, and finding possible workarounds.
- The role involves communicating with customers through support tickets, email, chat, and video conferencing.
- The engineer will be responsible for submitting and commenting on bug reports and feature requests based on customer interactions.
- The position requires maintaining strong ticket performance and customer satisfaction while assisting in onboarding and training new customers.
âš¡ Requirements
- The ideal candidate will have enterprise-level technical support experience, preferably in an open source or SaaS company.
- Strong collaboration skills are essential, as the role requires working across various teams including engineering, sales, and product management.
- Excellent written and spoken English communication skills are necessary for conveying complex technical topics to customers effectively.
- A background in Linux System Administration and technical operations is important for troubleshooting and resolving customer issues.
- Proficiency in programming languages and technologies such as Go, nginx, and React will be beneficial for this role.
Senior Technical Support Engineer - Remote Eligible
AtlantaRemote
$88,000 - 110,000 USD / year
Engineering
About Mattermost
Helping you build better software by aligning teams, tools, and processes across the entire development lifecycle.