✨ About The Role
- The Senior Technical Account Manager will lead the onboarding process for key customers, ensuring a smooth implementation of Mattermost.
- Responsibilities include making architectural recommendations for software deployment and adjacent technologies to ensure high availability and scalability.
- The role involves delivering best practices and consulting based on previous successful deployments of Mattermost.
- The candidate will work closely with Product Management, Engineering, and Support teams to resolve any issues during the onboarding journey.
- The position requires capturing detailed documentation of customer design and deployment decisions for future reference.
⚡ Requirements
- The ideal candidate has over 5 years of experience in Technical Account Management, Customer Support, or Solution Engineering.
- A strong technical background is essential, with the ability to read and understand code in modern programming languages and SQL.
- Proficiency in Linux and experience with containerization technologies like Docker and Kubernetes are required.
- The candidate should have a solid understanding of DevOps, IT operations, security, and cloud technologies.
- Excellent written and verbal communication skills are necessary to effectively engage with technical customer resources and present the value of Mattermost.