Service Transition Engineer

Service Transition Engineer

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

The Service Transition Engineer forms part of the Service Assurance team which ensures changes into Production follow the appropriate testing and governance to ensure Live Services are protected. The primary responsibilities of the Service Transition Engineer are to ensure operational requirements are delivered and validated through the project lifecycle and to facilitate the delivery of major change through leading successful implementations whilst reducing operational risk.

Key Accountabilities and Duties

Release & Implementation

• Responsible for ensuring projects/changes are implemented within contractual obligations and regulatory requirements
• Assist with management of the work schedule, provide realistic Implementation dates and ensure clashes or change of resources are managed
• Create and manage Implementation plans and facilitate implementation planning and walkthrough meetings with required stakeholders to ensure all participants understand and agree the implementation strategy and sequence of events
• Manage internal communications with implementation resources and management as to the progress of the Implementation
• Manage the required regression activities should an unresolvable issue be encountered during a deployment to ensure the live services are brought back to a position of BAU as quickly as possible
• Assist to facilitate risk workshops, where required, to ensure that all risk is understood, documented and wherever possible mitigated
• Assist with the Schedule and Implementation of planned DR failover tests
• Ensure lessons learned are captured and managed through to closure. Identify and manage CSIP's to prevent re-occurrence

Service Integration

• Responsible for working alongside Scrum Masters/Product Owners to ensure Service requirements are fully captured and recorded
• Responsible for the production and delivery of acceptance into service criteria on behalf of Operations
• Responsible for making informed decisions and problem solving on behalf of Operations
• Act as the primary interface between project/scrum teams and Operations to provide a single point of contact/escalation and consistent management of risks and issues
• Ensure Operations have the necessary resource, training, tools, documentation and processes to support the Service
• Responsible for managing Go/No Go meetings to present project status, risks and issues in order to obtain Operational acceptance to proceed with a deployment
• Responsible for defining and managing the Warranty period until all exit from warranty criteria is accepted by the Service Integration Manager on behalf of Operations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.