Operations Analyst

Operations Analyst

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Operations Analyst Role

The Operations Analyst will ensure the integrity and accuracy of commercial systems and data across the Identity's Revenue Operations ecosystem. This role supports scalable growth by maintaining Salesforce hygiene, validating contract and billing data, and enabling actionable insights by reconciling key data.

Role:

• Maintain and audit Salesforce data, including opportunity, contract, and legal records.
• Validate and review sales opportunities prior to close to ensure data accuracy and compliance.
• Manage record types and field values to support evolving business processes.
• Verify contract data and support rate card (CRA) management.
• Reconcile billing and commercial data across systems on a regular cadence.
• Support ad hoc reporting and dashboard creation using Tableau and other BI tools.
• Collaborate with cross-functional teams to ensure alignment on data standards and operational workflows.
• Assist in maintaining billing data and ensuring consistency with revenue recognition processes.

All About You:

Detail-oriented with a passion for clean, reliable data. Comfortable working in fast-paced, cross-functional environments. Proactive problem solver who thrives on improving processes and systems. Strong communicator who can translate technical details into business impact. Curious and eager to learn new tools and technologies. Able to manage multiple priorities with a high degree of ownership.

Requirements:

Preferred BA or equivalent 2+ years of experience in Revenue Operations, Sales Operations, or related roles in a SaaS environment. Hands-on experience with a CRM. Proficiency in Excel or spreadsheets. Familiarity with rate cards, billing systems, and contract workflows. Strong analytical skills and experience with data reconciliation across systems. Excellent organizational and communication skills.

Corporate Security Responsibility:

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.