Analyst, Technology Account Management

Analyst, Technology Account Management

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview

The Technology Account Management (TAM) team is responsible for all aspects of the technology and operational relationship with the key customer. The TAM team member has a high degree of business and technical expertise in all aspects of issuing, acquiring and processing technology, releases, contactless, mobile, ecommerce, MDES, MC Send, Mastercom, etc.

Role

Partner with Market Development, Product & Engineering, Technology, and all other functional units in Mastercard, to manage and/or facilitate implementation of any new product and/or technology enhancement. Oversee Mastercard activities related to the technology design and implementation of Issuing/Acquiring customer projects to ensure customers' and Mastercard's needs are met. Grow and manage close working relationships with Issuing/Acquiring customer's partnership scheme contact and decision-making-level contacts. Review applicable Mastercard information regarding changes to Mastercard rules or products, tools, and services with knowledgeable Issuer/Acquirer customer contacts. Drive Issuer/Acquirer customer and internal staff to ensure compliance with all Mastercard technology enhancements. Accountable for Issuer/Acquirer overall operations satisfaction and integration with Mastercard.

All About You

Ability to quickly grasp technical concepts and analyse business needs to develop a course of action that effectively integrates technical and business components to yield quantifiable results for Mastercard Worldwide and our client(s). Build and maintain strong, positive working relationships at all functional levels internally and externally. Previous experience in networking, credit and debit card operations (issuing and acquiring) with emphasis on authorizations, clearing, settlement, fraud/risk management desirable, dispute resolution, mobile or e-commerce or EMV or contactless technology is desirable. Technology and operations related skills required. Project management and implementation skills desired. Good written, verbal communication and analytical/problem solving skills. Excellent learning agility, multitasker, intellectual curiosity, and comfort with ambiguity. Comfortable interacting with all levels of management and working in a cross-functional / matrix environment both internally and externally. College education with emphasis on information technology and/or bankcard industry experience.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.