IT Intern - Support

IT Intern - Support

The IT Support Intern position will be responsible for tasks and projects assigned by IT Management. In addition to these tasks, the IT Support Intern position will work with Support Desk operations to ensure that service tickets and requests are being handled in a timely and thorough manner, escalating to the IT Technical Support Supervisor as needed. This position will have time dedicated on a bi-weekly basis to work with someone on staff for educational opportunities. The individual must be able to manage initiatives individually or as a member of a team.

Basic IT knowledge and understanding

Valid driver’s license and approved driving record

Strong attention to detail

Excellent customer service and communication skills

A desire to learn and grow in the I.T. field

Days: Workdays are Monday through Friday within the standard IT operational hours. Interns are not expected to be part of the afterhours on-call rotation.

Hours: Shifts run from 9 AM to 5 PM, ~30-40 hours per week.

Core Responsibilities:

• Perform tasks and projects assigned by IT Management
• Work with Support Desk Operation on tickets and requests in a timely and thorough manner
• Provide technical assistance and support for incidents and requests of networked systems both software and hardware related by remote, phone, and on-site
• Ensure incident and request resolutions both satisfy end user requirements and adhere to Resorts IT policies and procedures
• Configure, Deploy, and Maintain desktop computers, laptop computers, printers, phones, smartphones, tablets, software, security updates and patches
• Maintain a clean and organized shared work area in addition to your own work area
• Other duties as assigned by management

For more information, contact Gabriel Diaz at 540-289-3143.