Front Office Operations Associate
Massanutten Resort
Front Office Operations Associate
Massanutten Resort
Job Category: Front Line-1
Requisition Number: FRONT003612
Part-Time
Rate: $12.41 USD per hour
Massanutten Resort
McGaheysville, VA, USA
Job Details
Description
The Front Office Operations Associate position serves as the primary point of contact for the Resort's onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.
Required:
- Customer service skills
- Problem-solving skills
- General computer skills
Preferred:
- Prior customer service/guest relations experience
- Previous hotel/resort work experience
Part-time and seasonal positions are available.
Typical Schedule:
- Days: Rotating, including weekends and holidays
- Hours: Varies, including evenings
Core Responsibilities:
- Serve as primary point of contact for Resort guests
- Assist with check-in/check-out procedures
- Plan and reserve vacation itineraries
- Respond to phone, chat, and email inquiries
- Other duties as assigned by management
For more information, contact Gabriel Diaz at 540-289-3143.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.