Web Operations Specialist

Web Operations Specialist

Remote, USA

The opportunity: We want you to join Unity as a Web Operations Specialist (CMS), where you'll turn our Sanity CMS into a true self-serve, scalable, and strategic tool. This role is all about mastering the CMS at both an operational and technical level, configuring schemas, optimizing workflows, and partnering with engineering to keep the system robust, while also empowering the marketing team to publish effectively. In the short term, you'll focus on resolving CMS issues, enabling self-serve publishing, and improving the efficiency of content operations. In the long term, you'll drive strategic CMS initiatives, optimize architecture and integrations, and ensure the system can scale to meet Unity's global needs. By joining the Web Ops team, you'll directly impact unity.com by enabling faster publishing, smoother collaboration, and stronger user experiences, while working closely with Engineering, Product Marketing, Design, and Localization partners.

What you'll be doing:

• Act as the subject-matter expert for our CMS, managing both operational workflows and technical configuration.
• Lead strategic CMS projects, including workflow automation, schema design, and architecture improvements.
• Configure and maintain CMS data models and content structures to support scalable publishing.
• Troubleshoot CMS-related issues (including technical bugs, integrations, and permissions) and collaborate with Engineering when escalations are required.
• Partner with Engineering, PMM/CMMs, Design, and Localization to ensure the CMS supports multi-language, global content delivery.
• Design and deliver training and enablement programs to support self-serve publishing across Unity and maintain documentation.
• Continuously monitor and improve CMS performance to align with both business priorities and user experience.

What we're looking for:

• Strong, hands-on experience with CMS platforms (Sanity a plus), including schema configuration and workflow management.
• Ability to diagnose and resolve technical issues, partnering with Engineering when deeper development is required.
• Proven ability to make complex systems intuitive for non-technical audiences.
• Demonstrated balance of operational rigor and strategic thinking.
• Clear and confident communicator with a collaborative, solutions-first mindset.

You might also have:

• Experience scaling CMS systems for multi-language, global content delivery.
• Familiarity with localization workflows, automation, and integrations.
• Background in content operations, digital publishing, or technical support.
• A track record of creating documentation, tooling, or training that reduces friction and empowers teams.
• A personality that thrives in fast-paced, detail-driven environments.

Additional information:

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.

Life at Unity: We offer a wide range of benefits designed to support employees' well-being and work-life balance. You can read more about them on our career page.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Gross pay salary $90,000—$110,000 USD