Water/wastewater Client Services Manager

Client Services Manager

Weston & Sampson Services is looking for a Client Services Manager to focus on established business growth, project delivery, and new business development. This position can be located in any of our New England area sites. This role will collaborate with regional and national water/wastewater experts to share resources and expand our Northeast regional area business. You will develop innovative solutions to add value to our clients that differentiate Weston & Sampson from its competitors.

What you'll do:

• Direct and administer the activities of the support team, provide technical resources necessary for client satisfaction and successful project completion.
• Responsible for quality, timely completion, and budget control of all assigned projects.
• Coordinate with the Operations and Business Manager to negotiate scope of work, budget, schedule, and specific contract language for all assigned projects.
• Research and prioritize strategic target accounts and market existing clients through project performance, expanding the scope of existing contracts, and identifying new project opportunities.
• Visit internal and external client sites overseeing work progress and ensuring client satisfaction ensuring long lasting relationships.
• Delegate necessary responsibility, authority, and accountability to complete projects successfully.
• Prepare and review reports as needed.

What you will bring:

• Bachelor's degree in management, construction, or a related field is required.
• 5-8+ years of progressive experience in Water/Wastewater operations and maintenance management.
• Substantial industry knowledge with active engagements in professional organizations such as WEF, AWWA, etc.
• Demonstrated ability to connect with municipal and industrial professionals through coordinated events, town hall meetings, professional seminars, and presentations.
• A valid driver's license with the ability to travel as needed is required.
• Strong computer skills to include a working knowledge of Microsoft Office software, including Word, Excel, PowerPoint, and other database software.
• Ability to generate new business opportunities and qualify leads.

Overview

Weston & Sampson is an 100% employee-owned, full-service environmental and infrastructure consulting firm made up of more than 800 professionals, who work together to develop innovative, cost-effective solutions for our clients. Since our founding in 1899, Weston & Sampson's mission has been to protect, improve, and sustain the natural and built environment to enhance the quality of life. As we grow, we are seeking dedicated technical and professional individuals who want to collaborate on meaningful projects with a team that respects and values their ideas.

Weston & Sampson offers a flexible work environment, competitive compensation, industry-leading benefits, and exciting career growth opportunities—all in a supportive and dynamic corporate culture that embraces diverse perspectives and recognizes people for their contributions.

Weston & Sampson is an Equal Opportunity Employer. We embrace the rich perspectives and experiences that arise from people of different races, ethnicities, cultures, sexual orientation, gender identities, ages, socio-economic statuses, abilities, and religions, as well as other untapped groups, within our Weston & Sampson family and the communities we serve. Weston & Sampson is committed to the principles of Inclusion, Diversity, Equity, and Access (IDEA). Our goal is to foster a sense of belonging and equitable representation across our organization and to empower our employees to incorporate IDEA values into the work they perform.