Visitor Services Representative

Visitor Services Representative

The Visitor Services Representative performs the day-to-day duties of visitor engagement operations and ensures an overall positive, welcoming, enriching, and safe experience to all of our members, visitors, and guests. This position is specifically responsible for providing excellent customer service while greeting and registering visitors in person and by phone, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership, and generally educating guests about Mass Audubon. The Visitor Services Representative has an important and integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission.

Responsibilities include:

• Greeting and providing information to members, visitors, and guests regarding nature center, sanctuary, trails, programs, and Mass Audubon in general
• Answering phone calls, monitoring voicemails, and providing information, guidance, and direction
• Assisting with program registrations
• Updating visitor signage, brochures, and bulletin board information
• Understanding and promoting membership opportunities
• Using a cash register, computer, and credit card processor for sales and admissions
• Monitoring radio and being prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures
• Handling opening and closing procedures including end-of-day register sales tallying
• Assisting with visitor services volunteer training and working cooperatively with volunteers
• Working with Property staff to monitor trail conditions
• Attending meetings and trainings when requested
• Periodically working from greeting table outdoors during special events, etc.
• Assisting in cleaning and sanitation of the Visitor Center
• Occasionally assisting during peak periods such as holiday weekends or special events

Qualifications: At Mass Audubon, our highest priority is finding the best candidate for the job. We encourage you to apply, even if you don\'t believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:

• At least 18 years of age
• Excellent people skills and enthusiasm for working in a team environment
• Organized with strong written and verbal communication skills
• Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services
• Office skills including computer, copier, scanning, and phone system
• Experience with varied computer software programs (Office 365, Outlook, Word, Excel)
• Demonstrated ability to work well with other staff, volunteers, and community representatives as well as independently when necessary
• CPR/First Aid Certification or willingness to get certification
• Ability to relate to a diverse range of people and exercise cultural competence and inclusion