Vehicle Remarketing Auction Representative - Remote Eligible

Vehicle Remarketing Auction Representative

This position will manage relationships and inventory at vendor auction locations. The Vehicle Remarketing Auction Representative is responsible for the sale of vehicles at auction. This independent role requires digital representation or physical travel to city of auction site to inspect vehicle inventory prior to sale, ensuring accuracy of condition reports and validating appropriate reconditioning has been completed. Responsibilities include inventory and expense management in conjunction with auction oversight of adherence to Capital One guidelines and policies. Auction representatives are expected to manage relationships with auction management and report sale performance and metrics.

The position is 100% remote with weekly travel. Travel may support multiple regions and will be determined by business need.

Responsibilities:

• Digital representation or travel to various auction locations representing Capital One vehicles sales at auction.
• Performance Management of Vendor Locations. Identify operational opportunities, recommend process improvements, and influence partners in order to maximize retention
• Maintenance and growth of business relationships within the auction industry.
• Audit online vehicle condition reports, announcements, and expenses for accuracy according to Capital One contract and guidelines.
• Inventory management, escalations, and issue resolution at vendor locations
• Understanding of intermediate mechanical work to review repair estimates: basic codes, cause and effect of repairs, basic knowledge of parts pricing and repair costs. Must be able to look at a vehicle condition report/estimate and identify what needs repaired to meet our program requirements.
• Knowledge of repairs that increase retention. Make smart reconditioning decisions to improve vehicle value and maximize recovery.
• Ability to identify structural damage and previous repair on vehicles
• Weekly reporting of auction performance metrics and identification of trending issues, ability to communicate current market conditions to senior leadership
• Ability to make sound decisions within a fast-paced environment
• Manage compliance to Capital One policies, state and federal regulations, and NAAA best practices.
• Working proficiency of AutoIMS, excel, and the Google suite of products

Necessary Skills:

• Professional Interpersonal Communication
• Excellent Time Management
• Able to work independently
• Sound decision making
• Able to manage vendor relationships
• Representation of Capital One at industry events and vendor locations
• Able to Navigate Crucial Conversations

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 4 years of experience with vehicle auctions or the vehicle remarketing industry

Preferred Qualifications:

• At least 2 years of lead or supervisory or management experience in an auto auction or similar Industry
• At least 2 years of lead or supervisory or management experience in Vehicle Remarketing

Work from Home Technology Requirements:

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of site sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
• Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements:

• This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary Range:

• Remote (Regardless of Location): $93,400 - $106,600 for Principal Extended Ops Assoc.
• Richmond, VA: $93,400 - $106,600 for Principal Extended Ops Assoc.
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.