USER Services Assistant, University Libraries

User Services Assistant, University Libraries

The Boston University Libraries seeks a User Services Assistant who can deliver responsive customer service to the University and extended visitor communities. Providing access to library services, resources, collections, and equipment at one or more of the Libraries' service points, the User Services Assistant actively listens to questions and requests from the user community, interprets policies and procedures, and provides referrals to the libraries' services and resources to address patron needs.

The libraries have one opening:

• Mugar Memorial Library (Closing) - Eligible for shift differential
• Academic year schedule: Sunday-Thursday 6:15 PM-2:15 AM (Mugar Library)
• Summer schedule: Sunday-Thursday 3:15 PM-11:15 PM (Mugar Library)

Responsibilities include:

• Interacting with faculty, students, and other patrons concerning all circulation functions including loans of library materials, reserve items, finding resources at consortial libraries, resolving issues about fines and missing items, and assistance with requesting materials through interlibrary loan or digitization.
• Completing activities such as book searching, shelving, collecting statistics, handling financial transactions, sorting & delivering library materials, and identifying opportunities for service improvements.
• Assisting in the supervision and training of student employees at the branch.
• Assisting with special projects such as stacks maintenance, storage retrieval, shelf-reading, resolution of issues such as lost/missing items.

Required Skills:

• Bachelor's degree
• 1-3 years of relevant experience

Working at Boston University Libraries:

Boston University Libraries is a learning organization that supports BU librarians, archivists, and information and subject specialists seeking and sharing knowledge, practices, and perspectives that advance library collections services, and their own professional development. Located in the heart of Boston, the BU Libraries are embedded in numerous vibrant regional and national library and information specialist networks.

Boston University, a member of the Association of American Universities (AAU), is one of the leading private research and teaching institutions in the world, with three primary campuses in the heart of Boston and programs around the globe. Chartered in 1869, the University is home to more than 33,000 students from more than 130 countries, 375,000 living alumni, 10,000 faculty and staff, and 17 schools and colleges.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.