Support Service Specialist

Support Service Specialist

At Merrimack Health, we are committed to pay transparency and equity. The base salary range is $17.74 (Min) — $26.61 hourly (Max), excluding fringe benefits and potential bonuses. Your final base salary will be determined based on your education, experience, licensure, and internal equity considerations. Offers are typically made below the top of the range to support future salary growth.

As the Support Service Specialist, you will be asked to support both pre-analytical and analytical areas of the laboratory to ensure seamless operation for quality patient care.

Responsibilities Include:

• Greeting patients and pleasantly introducing oneself and confirming identification utilizing the two LGH patient identifiers (name and date of birth).
• Performing registration, test ordering, and expedition of samples throughout the laboratory.
• Maintaining competence and ensuring insurance eligibility is completed at every encounter.
• Maintaining standing orders/test orders from physician offices within the regulatory timeframe.
• Educating patients with instruction for urinalysis collection, scheduling a cortrosyn stimulation test, glucose tolerance test, and semen analysis.
• Overseeing inventory management of laboratory supplies in-house and for outreach sites.
• Processing, packaging, and shipping specimens to be sent to the reference laboratory.
• Competent to work in the microbiology lab as a specimen planter.
• Keeping Laboratory Management informed of any unusual concerns, situations, or conditions relative to staff, patients, and physicians.

Required:

• High School Graduate
• Computer skills and medical terminology

Preferred:

• Associate or bachelor's degree in a related science field
• Experienced in a hospital or related setting

Merrimack Health is a private, non-profit community hospital providing the Merrimack Valley & southern New Hampshire regions with patient-centered, compassionate and quality health care for the whole family. For over 140 years, the dedicated doctors, nurses, and staff of Lawrence General have been committed to improving the health of the people and communities we serve. MH offers competitive pay, a robust benefit package, generous paid time off and free parking. We are an Equal Opportunity Employer committed to hiring a diverse workforce. In 2022, Healthgrades ranked MH in the top 5 percent of hospitals in the country, and was awarded a top spot on Forbes' annual list of America's Best-In-State Employers 2020!