Sr Manager, Northeast Service Operations

Senior Manager, Service Operations

Otis Elevator Company is searching for a highly motivated Senior Manager, Service Operations for the Northeast Operating Area to provide direction, support, and leadership for Service field operations. On a typical day you will:

1. Drive field efficiency and quality improvements to meet labor and material margin plans
2. Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence
3. Otis ONE – meet or exceed installation plans; keep Otis ONE unplugged units to <3%
4. Lead O hour initiatives for territory
5. Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions
6. Provide on-going training, development, and leadership to the Maintenance operations team
7. Provide technical direction to field operations staff and participate in large bids
8. Responsible for the quality of service in designated territory
9. Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
10. Report and present on recommendations for all product designs and performance requirements
11. Monitor field tests as well as first inspection and data reports
12. Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance
13. Proactively aid the region in regard to the malfunctioning of equipment
14. Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
15. Drive a safety culture throughout territory through communication, discipline, recognition and training

What you will need to be successful:

• High school diploma or equivalent required; bachelor's degree preferred
• 5+ years elevator industry experience required
• Management experience required
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

What's In It For Me / Benefits:

You will receive a long-term employment contract with the world market leader in a crisis-proof industry. We offer you remuneration in accordance with local standards plus:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.