Site Reliability Engineer II

Mid-Level Engineer, HashiCorp Observability Team

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

The HashiCorp Observability team is responsible for providing HashiCorp engineers with observability tooling and capabilities using a software engineering-based approach. Our focus is on making it easy for HashiCorp engineers to understand the state of production in HashiCorp Cloud Platform, while at the same time providing context and control over things like cloud and SaaS costs. The team involves a mixture of both infrastructure engineering/product engineering practices and more SRE-like engagements with engineering teams who are using observability tooling. There will also be some emphasis on addressing vendor costs as it relates to supporting developers in their observability needs. The team will consult and collaborate with the other Infrastructure teams who are focused on developer tooling and platforms when there are opportunities to achieve objectives around better observability or on tooling value optimization.

We are seeking a mid-level engineer to join the Observability team! This engineering role is part of a high performing team who values strong collaboration. We are responsible for products that touch many areas of engineering organizations at HashiCorp, so applicants will need to excel at collaboration, have product-focused mindsets, and be comfortable iterating in an agile manner towards solutions.

What you'll do (responsibilities):

• Be responsible for and drive operational excellence through observability tooling and best practices
• Build technical skills and relationships within a team of engineers and SREs
• Make understanding our operational posture and resolving incidents easier for multiple engineering teams and product systems
• Participate in crucial decision-making related to various observability tools and services, including build vs. buy
• Deliver elegant, user-focused solutions that address the observability and cloud cost challenges we face in our cloud product

Required technical and professional expertise:

• Professional backend software development experience in cloud environments
• Experience operating AWS, Azure, or Google Cloud infrastructure
• Enjoy working on a variety of scopes spanning software engineering, operations, and SRE
• Worked with SaaS or another type of managed software offering
• Expert collaborator and able to effectively communicate across diverse teams and partners
• Customer-centric attitude and willingness to enthusiastically support the engineering teams to help HashiCorp continue to deliver great products and services

Preferred technical and professional experience:

• Interested or experienced in observability practices and how that can enable teams
• Worked to operationalize complex software at scale
• Worked on infrastructure/SRE teams in customer-centric and agile organizations with empathy and compassion
• A passion for automation, optimization, reliability, and operational maturity

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.