Services Coordinator Generalist

Services Coordinator Generalist

The Department of Developmental Services (DDS) is seeking a motivated and experienced human service professional for the role of a Services Coordinator Generalist located in New Bedford, Massachusetts. The Services Coordinator Generalist monitors the safety and wellbeing of assigned individuals and advocates in regard to their human, civil, and legal rights through the implementation of support services, the Individual's service plan, and other necessary means.

Duties and Responsibilities:

• Monitor DDS funded and auxiliary funded programs.
• Maintain regular contact with individuals, families, and providers.
• Travel to individuals' homes, programs, and outside meetings.
• Coordination, facilitation, and monitoring the development and progress of support plans per DDS regulations.
• Utilize the communication methods needed for assigned caseloads.
• Provide outreach and coordinate referrals to community services and other state agencies.
• Provide up-to-date record keeping – both electronic and hard copy; maintain documentation for waiver or non-waiver services.

Preferred Qualifications:

• Familiarity with Microsoft programs and Home and Community Services Information System (HICSIS).
• Experience working with individuals with Intellectual Disabilities and/or who are Deaf and Hard of Hearing.
• Ability to develop and maintain respectful, caring, patient, ethical, and empowering relationships with families and individuals supported by the department.
• Excellent organizational and communication skills.
• Ability to utilize American Sign Language and/or bi-lingual skills.
• Skills using communication styles and/or augmentative communication systems.

This position is located at 1740 Purchase Street, New Bedford MA 02740. Full-time – 37.5 hour weekly position. Monday through Friday – 9:00 a.m. to 5:00 p.m. Days off – Sunday and Saturday. Flexibility with work schedule is required.

Must be at least eighteen (18) years of age.

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government. For more information about our agency and programs visit: www.mass.gov/dds.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website. Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search.
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please complete the ADA Reasonable Accommodation Online Request Form. For technical help with Mass/Careers/, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance. For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT. This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered. First consideration will be given to those applicants that apply within the first 14 days. Applicants must have (A) at least three (3) years of full-time or equivalent part-time professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.