Service Advisor

Service Advisor

DeVivo Truck & Trailer has an opening for a full-time Service Advisor at our location in Saugus, MA. For generations, DeVivo Truck & Trailer has been dedicated to serving drivers, fleets, and businesses with the trucks, parts, and services they rely on. We-re more than a dealership - we-re a trusted partner committed to keeping you on the road and driving your business forward. Backed by industry expertise and long-standing partnerships with leading manufacturers, our team takes pride in delivering reliable products and customer-first solutions. Whether you-re looking to purchase, service, or learn more about the latest in trucking and trailers, we-re here to help every step of the way.

What We Offer:

• Family-oriented culture & team environment
• Promotion opportunities - we promote from within
• Medical & dental insurance
• Life insurance
• Flexible spending account
• 401k plan with match
• Paid time off
• Paid holidays
• Uniform & boot program
• Paid training
• Certification reimbursement
• Factory training
• Modern, clean, bright & well heated shop
• Employee referral bonuses
• Compensation of $20.00-35.00/hour

Primary Responsibilities:

• Greet customers at service counter
• Answer customer calls and coordinate getting their work into the shop
• Keep customers informed on work progress and estimated completion date
• Generate repair orders
• Write job estimates
• Work with service manager to schedule jobs for technicians
• Generate billing statement for customers
• Maintain a clean and safe work environment

Position Requirements:

• 2 years- experience in a service adviser/service writer role in a mechanical shop
• Estimate writing experience
• Ability to clearly communicate verbally and in writing with customers, employees and management
• Good computer, Microsoft Outlook and internet skills
• Experience with Procede is a plus
• Strong work ethic and a commitment to work extra hours as needed
• Valid driver-s license

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.