Sales Coordinator

Sales Coordinator

The Sales Coordinator is responsible for providing administrative support to the Sales and Catering Team. Responsibilities include servicing existing clients and providing excellent guest service to all Hotel Guests and potential guests. Essential duties and responsibilities include:

Provides professional and courteous guest service at all times

The answering of the general sales line and the qualifying of inquiry phone calls for proper distribution to the correct sales manager for follow-up

Creating proposals, contracts and BEOs to be sent by Sales Managers when requested

Maintain continuous communication with the Group Sales Managers as it relates to accurate follow-up and closure of the business

Maintain a positive working relationship with departments interacting with in-house groups

Must be able to effectively deal with internal & external guests, some of whom will require levels of patience, tact and diplomacy to defuse anger, collect factual information and resolve conflict

Must be able to support multiple Sales Managers in their efforts to close business

Must be able to communicate verbally and in writing in English and prepare dynamic proposals

Provide hands on support during peak business times

Maintains hotel competitive analysis statistical information

Contacts in-house guests, group leaders, and meeting planners to promote good will and garner additional business

Maintains current filing system and prepares reports (Sales Call Reports, Internal Sales Reports, etc.)

Follows up on progress of booked groups by monitoring room night pick-up, rooming lists and cut off dates

Attends weekly sales and team meetings

Work cooperatively with all departments to fulfill guest and client expectations

Generate group and/or corporate leads through internet prospecting, networking, and telemarketing

Ensures all documents produced by the Sales Department (i.e. BEOs, contracts, rooming lists, proposals) are completed accurately and on time

Coordinates necessary arrangements with vendors relating to sales

Assist sales team by managing schedules, filing important documents and communicating relevant information

Gather materials and assemble information packages (e.g. brochures, promotional materials)

Actively update the entire sales and catering process in the sales software system

Reports including but not limited to: Lost Business Reports Weekly Activity Reports Weekly Call Reports Group and Catering Goals Group and Catering Pace Reports Sales Action Plan (sales strategies) Budget ROB and Forecast Sales Pipeline Manage your CRM and account workflow BEOs Create Proposals and Merge Contracts Other duties as assigned by Director or sales or the management

Additional Duties

Completes projects as determined by Director of Sales

Actively seeks out other tasks when current work is complete

Participates in ongoing education and training of Franchise and Hotel Management Company