Property & Buildings East Region Operations Leader

Property & Buildings East Region Operations Leader

The Property & Buildings East Region Operations Leader is part of our Business Line's Operational Leadership Team with primary responsibility for overseeing the successful delivery of all projects and supporting the Business Line Executive with all aspects of the P&L, including revenue generation, project margin, EBITDA, DSO, project delivery, staff utilization, quality, and safety. This position can be based out of any of our WSP USA Property & Building offices on the East Coast.

General Operations Duties

Partner with the Business Operation Director on all operational aspects of the business. Communicate and coordinate with Local Leaders and other managers on operational aspects of the business. Assist in monitoring P&L, project performance, and staffing. Collaborate with Strategic Growth Team (SGT), HR Partners, Finance Managers and Project Accounting. Oversee Local Operations Leaders and Business Line Project Directors (PD) duties. Partner with Project Delivery for project operations consistency and reporting. Support and promote a consistent approach to project delivery, operational reporting, quality, and other key initiatives. Deliver training and mentoring support for project managers and staff. Act as a key leader in the Business Line.

People and Culture

Work to support staff hiring and attrition goals. Monitor staff billability/billable hour goals and take corrective action when needed. Assist in developing corrective plans to address deficiencies identified in project performance. Supports work sharing across regions/business lines. Support HR as needed with personnel issues. Support programs such as Safety, Sustainability and Ethics & Compliance.

Operational Excellence

Monitor Business Line budgets and provide recommendations/corrective actions to stay within budgets. Effectively operationalize region growth strategies, forecasting and funding strategy in collaboration with Business Line Executives. Track, support and report project funding. Take necessary actions to lead and improve cash flow. Participate in development of the annual budget process to include forecasting, monitoring, analysis and recovery planning. Responsible for executing on the Business Line P&L priorities and strategies, including revenue generation, project margin, EBITDA, DSO, project delivery, client satisfaction, staff billability/billable hour goals and safety and other financial metrics. Coordinate with Project Delivery Partners to: Monitor that appropriate Project Reviews are being conducted in the Business Line. Oversee PDs and confirm they are performing their duties. Identification of project execution risk. Evaluation of Project Manager performance. Identification of challenged projects tracking, financial; impacts and corrective action plans. Lead work planning and negotiations sessions for key projects. Lead Readiness Reviews for large or high-risk projects. Ensure appropriate proactive project reviews are being conducted on high risk/large value/Alternative Delivery projects and any necessary follow up is done. Identify projects that are in distress (challenged projects) and provide the oversight necessary to correct the issues. Develop recovery teams as necessary to correct unsatisfactory project performance. Ensure any needed corrective deficiencies identified in project audits are addressed. Provide independent research and contribution to the betterment of Project Operations procedures.

Key Performance Indicators include:

EBITDA, Net Revenue, Organic Growth, Margin Erosion, DSO, Billability, Funding (Backlog), and Headcount growth.

Who You Are

Required Qualifications: 17+ years of experience. BA/BS Degree in Engineering, Planning, Architecture, Business, or equivalent discipline. Experience as a major project manager, or related role to understand project delivery issues and requirements. Strong understanding of project financials, team dynamics, client relationships, staffing and resource requirements, overhead elements, and performance expectations. Proactive problem-solving skills and helpful, open and candid communication skills. Leadership skills that portray commitment, reliability, and accountability to desired outcomes.

WSP Benefits: WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings. Compensation Expected Salary (all locations): $165,000-297,000.

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper. WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career. At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started? WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status. The selected candidate must be authorized to work in the United States.