Patient Experience Representative - Complex Care Service

Patient Experience Representative - Complex Care Service

The Division of General Pediatrics strives to provide high quality care across the continuum to over 4,000 children with medical complexity. Complex Care Service patients with lifelong, life-limiting complex chronic conditions that affect the function of multiple organ systems. CCS patients often rely on multiple medications and medical equipment and supplies to optimize their health. Many CCS patients require large health care teams to meet their health care needs. Key responsibilities include:

• Patient Encounter Management:

• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter

• Check In / Check Out:

• Greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling

• Administrative:

• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Providing routine clerical support as needed

Schedule will be 30 hours per week 8am to 2:30pm Monday through Friday. Minimum qualifications:

• Education: A high school diploma/GED
• Experience: Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Office/Site Location: Boston

Regular, Temporary, Per Diem: Regular

Remote Eligibility: Onsite Only

Pay Range: $19.06-$27.64 Hourly