Operations Specialist, Sponsor Support - Remote Eligible

Operations Specialist

As an Operations Specialist, you will be part of the US John Hancock Retirement segment of the business in the Sponsor Support department. You will be responsible for complex data processing tasks such as collecting, scrubbing, and uploading participant level account data with efficiency and accuracy to meet the service levels set by management. In addition to communicating with plan sponsors and internal stakeholders via our Parts+ recordkeeping system, you will be asked to read and comprehend retirement plan provisions from plan documents and amendments to ensure that reports are properly generated according to Eligibility, Compensation, and Contributions. Reporting into the Operations Manager, the Operations Specialist will play a crucial role in ensuring clients meet IRS compliance requirements, including Nondiscrimination testing, Loan Delinquency reporting, and Required Minimum Distributions. The Operations Specialist will collaborate closely with Senior Compliance Analysts within the Sponsor Support Services team for more complex situations. Additionally, they will work with internal stakeholders from the Client Service Manager team and the ERISA Government & Reporting team to ensure that Nondiscrimination testing is completed accurately and on time, in accordance with IRS-mandated deadlines.

Position Responsibilities

+ Understanding of customized plan documents and amendments to ensure that reports are properly generated according to Eligibility, Compensation, and Annual Employer contributions requirements.

+ Calculating complex employer matching contributions such as Annual Match, Lookback Match, and Profit-Sharing contributions utilizing pro rata, integrated and straight allocation methods.

+ Analyze and reconcile all reporting related to non-discrimination testing & submit to the Compliance & Government Reporting team.

+ Work with Compliance & Government Reporting team for any issues that may come up during their testing run.

+ Perform other job-related duties and special projects as assigned.

Qualifications

+ A minimum of 3-5 years of experience in a financial services operations environment, with a proven track record of success.

+ At least 1 year of experience in Defined Contribution plan administration, with a preference for candidates who have worked with Third Party Administrators.

+ Strong ability to read, interpret, and apply 401(k) Retirement Plan Documents is essential.

+ Advanced data analysis and technology proficiency, with a keen ability to leverage these skills to enhance operational efficiency.

+ Exceptional organizational and prioritization skills, capable of managing multiple tasks and issues concurrently in a fast-paced environment.

+ Proven analytical and problem-solving abilities within the financial services industry, with a focus on delivering innovative solutions.

+ Outstanding written and verbal communication skills, with an ability to convey complex information clearly and effectively to diverse audiences.

+ Excellent time management skills, with a strong commitment to meeting deadlines and adhering to project timelines.

+ We'll empower you to learn and grow the career you want.

+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

+ As part of our global team, we'll support you in shaping the future you want to see.

Manulife Financial Corporation is an important international provider of financial services that helps people make decisions in a way that is easier and makes them live better. For more information about us, visit http://www.manulife.com.

Manulife is an employer that offers equal opportunities. In Manulife/John Hancock, we value our diversity. We strive to attract, train, and retain a workforce as diverse as the clients we serve, and to foster an inclusive work environment in which the strengths of cultures and people are leveraged. We are committed to equity in hiring, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other aspect protected by law. Our priority is to remove barriers to ensure equal access to employment. A Human Resources representative will work with applicants who require a reasonable accommodation during the application process. All information that has been shared during the accommodation request process will be stored and used in a manner consistent with Manulife/John Hancock's corresponding laws and policies. To request a reasonable accommodation in the application process, please send us a message at recruitment@manulife.com.

Referenced Salary Location Canada, Nova Scotia - Remote Full Time

Salary range is expected to be between $55,050.00 CAD - $91,750.00 CAD. If you are applying for this position outside the primary location, please contact recruitment@manulife.com to learn about the salary range for your location. The actual salary will vary based on local market conditions, geography, and relevant job-related knowledge, skills, qualifications, experience, and education/training. Employees are also eligible to participate in incentive programs and receive incentive compensation linked to business and individual performance. Manulife offers eligible employees a wide variety of customizable benefits, including health, dental, mental health, vision, short and long-term disability, life and accidental death and dismemberment insurance, adoption/surrogacy, and wellness, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension plans and a global equity ownership plan with employer matching contributions) and financial counseling and education resources. Our generous paid time off program in Canada includes holidays, vacation, personal days, and sick days, and we offer the full range of statutory leave. If you are applying for this position in the US, please contact recruitment@manulife.com for more information on US-specific paid time off provisions.