Operations Specialist III

Operations Processor III

The Operations Processor III performs various functions within the Lockbox Department. This is a Full-Time Onsite Position Monday-Friday 9:00AM - 5:30PM.

Primary Job Responsibilities:

• Handles advanced responsibilities and specialized functions within the department.
• Perform 10 key data entry for customer payments in a fast-paced environment while meeting quality and productivity standards.
• Responsible for data entry of detailed payment information from remittance documents according to customer specifications.

Additional Job Responsibilities:

• Scan high volumes of documents and monitor scanning equipment.
• Assign, coordinate, and monitor work processing.
• Open, sort, and balance customer remittances per bank/customer procedures and deadlines.
• Use an adding machine to balance transactions and label batches.
• Review and process returns, complete Return Item Notification forms.
• Prepare manual deposits for payments without documents.
• Prepare checks for data entry processing.
• Sort customer payments and transactions per specifications.
• Review and prepare counterwork for processing.
• Sort and prepare the mail for processing by P.O. Box for distribution to the mail opening operation.
• Record daily production and submit Employee Production Report to Manager.
• Ensure compliance with Federal/State regulations including BSA/AML and bank policies.
• Assist with other/additional duties, responsibilities, tasks, and/or projects as required to support business needs.

Qualifications:

• Strong manual dexterity, attention to detail, and organizational skills.
• Basic adding machine proficiency.
• Effective communication and ability to follow directions.
• Must be able to work in a fast-paced environment.
• Flexibility to perform various clerical tasks and shift between duties.
• Ability to meet deadlines independently and collaboratively.
• Willingness to work a flexible schedule as needed.

Physical Demands/Conditions:

• Regularly required to talk, see, hear, read, write, walk, sit, stand, stoop, kneel, bend, and reach.
• Use of office equipment: computer, telephone, calculator, fax.
• Occasionally lift/move up to 25 pounds.
• Reasonable accommodations may be made for individuals with disabilities.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement. Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability. At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company.