Onsite Support Technician

Desktop Technician

Job Description Day-to-day: Insight Global is seeking a Desktop Technician to work for a client out of the Boston area. This role will be on site five days a week supporting the Boston location for in-person support as well as supporting other offices within the region such as Hartford. This role will require occasional travel to Hartford with 80% of your time spent in Boston. You will be the sole onsite support technician supporting internal employees with various issues ranging from password resets, hardware support, O365 troubleshooting, VDI issues and some conference room set ups. This position is looking to start immediately for a six month contract to hire. It is vital that this person has strong communication skills, relationship building skills and time management skills. This position is looking to start mid November.

Skills and Requirements Must haves:

• Five years of experience in an IT support or desktop support role
• Five years of experience with Tier 1 troubleshooting Cisco or Webex, Teams, Zoom Microsoft Office products
• Five years of experience with any ticketing system Client uses Sys-Aid Remedy, Jira, ServiceNow are suitable alternatives
• Three-five years of experience with deskside support Hardware setup, conference room set up, monitor/desk set up Previous Audio/Visual technician experience
• Proficient in Microsoft Office

Strong time management skills and ability to function at a high level