Manager, Billing Operations

Manager Of Billing Operations

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together. One Confluent. One Team. One Data Streaming Platform.

About The Role

We are looking for an experienced and strategic Manager of Billing Operations to lead and evolve our global billing function. In this key role, you will manage high-volume billing operations, drive system and process improvements, and ensure compliance. You will also provide actionable, data-driven insights to support our financial goals. If you have a passion for scaling billing infrastructure in a fast-paced technology or SaaS environment, we want to hear from you.

What You Will Do:

• Lead and manage all day-to-day billing operations to ensure timely and accurate invoicing.
• Mentor and guide offshore Shared Services teams to strengthen their capabilities and professional growth.
• Establish and maintain KPIs and reports to measure billing performance, accuracy, and operational efficiency.
• Collaborate on billing system enhancements and integrations to reduce manual work and increase scalability.
• Act as the primary escalation point for complex billing issues, resolving them quickly to minimize customer impact and optimize cash flow.
• Oversee the execution and policy adherence for both standard and non-standard billing schedules and sales order processing.
• Partner with cross functional teams including Collections, Revenue, FP&A, Sales, Order Management, Deal Desk, and Tax to drive alignment across the order-to-cash cycle and enhance billing operations.
• Embed customer-centric practices in billing operations to optimize stakeholder engagement and strengthen the overall customer experience.
• Drive continuous improvement projects to streamline workflows and reduce invoice cycling times.
• Deliver actionable, data-driven insights on billing performance, risks, and improvement opportunities.
• Own the month-end billing close process, including reconciliation and preparing of key metric reports for finance leadership.
• Ensure the design and implementation of sustainable billing controls that meet internal audit and SOX compliance standards.

What You Will Bring:

• 5-8 years of experience in consumption-based (UBB) billing, with at least 2-3 years leading teams, including offshore or Shared Services. Experience in a high-volume SaaS or technology environment is highly preferred.
• Hands-on experience managing high-volume billing operations, including portal invoicing and sales order workflows.
• Proven success creating KPIs and dashboards to improve billing accuracy, reduce cycle time, and increase throughput.
• Strong analytical and problem-solving skills with the ability to translate complex data into clear, actionable insights.
• Excellent organizational and communication skills, with the ability to manage multiple competing priorities effectively.
• Working knowledge of ASC 606 as it relates to billing operations and experience designing or operating SOX-relevant controls.
• Proficiency with ERP, CRM, and support systems (e.g., NetSuite, Salesforce, Jira, Zendesk, G-Suite) and advanced Excel skills.

Ready to build what's next? Let's get in motion. Come As You Are. Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.