M365 And Directory Services Intern

M365 And Directory Services Intern

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth's Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.

Our mission is to provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

EOTSS is looking for an M365 and Directory Services Intern to join the Messaging & Directory Services team. The Messaging & Directory Services team is responsible for supporting the Commonwealth with all Office 365 applications, Active Directory, and Proofpoint E-Mail Hygiene appliances. Interns will be paired with experienced engineers and will receive guidance throughout their assignments. The interns will support the team by assisting senior engineers and gaining exposure to the infrastructure that supports thousands of users. This internship offers hands-on experience in a large-scale, enterprise IT environment, focusing on Microsoft Office 365 applications and core directory services.

The primary work location for this role will be 200 Arlington Street, Chelsea, 02150. The work schedule for this position is Monday through Friday, 9:00am – 5:00pm EST. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. The internship is a part-time opportunity, requiring approximately 22.5 hours per week, though we are open to considering candidates interested in a greater commitment.

Applicants must be currently enrolled students at a higher education institution.

Duties and Responsibilities

Technical Support & Troubleshooting

• Monitor and respond to entry-level issues or service requests reported to the Support Desk.
• Assist senior staff in diagnosing and resolving basic technical issues related to Office 365 and Active Directory.
• Help with basic account management, including user creation, access changes, and license reporting within Active Directory and Office 365.
• Shadow and assist engineers in writing, testing, and running basic PowerShell scripts for reporting and troubleshooting.

Learning & Documentation

• Contribute to the creation and maintenance of clear, concise documentation for both technical procedures and end-user guides.
• Learn about data retention and Data Loss Prevention (DLP) policies in Office 365 Purview.
• Propose minor improvements to existing support processes to help streamline systems support and reduce operational costs.
• Assist in documenting and testing basic disaster recovery procedures.

Project Participation

• Work on assigned tasks related to ongoing IT projects with guidance from project leaders.

Monitoring & Reporting

• Help monitor system availability and report anomalies.

Required Knowledge, Skills & Abilities (Entry-Level)

A strong interest in Information Technology, specifically in Microsoft cloud services and enterprise infrastructure.

Currently enrolled in or a recent graduate of an associate or bachelor's degree program in Computer Science, Information Technology, or a related field.

Basic understanding of computer networking principles (e.g., DNS, IP addressing).

Familiarity with the Microsoft Office 365 suite (Outlook, Word, Excel, Teams).

A willingness to learn new technologies and proactively ask questions.

Strong verbal and written communication skills, with an emphasis on customer service.

Excellent organizational skills and attention to detail.

The ability to work both independently and collaboratively within a team environment.

Preferred Qualifications

Basic coursework or personal experience with Active Directory or Windows Server environments.

Exposure to basic scripting concepts (e.g., PowerShell).

Any experience using a service ticketing system (e.g., ServiceNow).

First consideration will be given to those applicants that apply within the first 14 days.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.