Leisure Sales Reservations Coordinator

Leisure Sales Reservations Coordinator

The position of Leisure Sales Reservations Coordinator is responsible for serving as the personal liaison between The Director of Leisure Sales and luxury travel advisors and their clients/guests. The primary role of this position is to offer and secure enhanced, curated, and detailed accommodation options for VIP clients based on the request of a luxury travel advisor. They are also responsible to assist the Director of Leisure Sales to secure accommodations and curate itineraries for luxury travel advisor site inspections and familiarization experiences (FAMs). From initial reservation requests to post-departure follow-ups, the role of the Leisure Sales Reservations Coordinator is to offer accommodations, curate experiences, and provide exceptional service that reflects the warmth and hospitality of a luxury stay.

Key Responsibilities:

• Guest Experience & Personalization
• Promptly respond to luxury travel advisor requests to offer curated and detailed accommodation proposals with the goal of securing the business
• Cultivate strong relationships with luxury travel advisors
• Assist in securing accommodations and itinerary planning for luxury travel advisor familiarization trips (FAMS) and site inspections
• Update Director of Leisure Sales with the status of proposals and subsequent secured reservations
• Assist the Director of Leisure Sales with any other tasks and requests

Activity & Itinerary Planning

• Transition luxury advisor/client to appropriate concierge teams including primary concierge, dining concierge, and spa concierge so that customized itineraries can be curated
• Ensure itinerary planning is executed and follow up as needed
• Curate and personally manage itineraries for luxury travel advisor site inspections and familiarization trips with assistance from concierge teams

Property & Guest Services

• Arrange welcome amenities and welcome notes
• Respond promptly to guest inquiries and resolve issues to guarantee satisfaction
• Assist the Director of Leisure Sales by being a point of contact with the luxury travel advisor throughout the guest or advisor stay, offering assistance and recommendations as needed

Qualifications:

• Proven experience in hospitality, luxury services, or related fields
• Exceptional interpersonal and communication skills
• Strong organizational abilities with attention to detail
• Knowledge of Chatham Bars Inn accommodation options
• Ability to handle confidential information with discretion
• Proficiency in reservation systems and basic office software

Preferred Attributes:

• Previous experience working in hospitality or luxury services
• Familiarity with luxury service standards and expectations