Lead Client Service Representative

Lead Client Service Representative

VCA Hyannis Animal Hospital is a busy, 11-doctor, small animal practice located in West Yarmouth, MA. The hourly pay rate is $27 to $30/hour depending on experience. Our hospital has been serving the Cape Cod community for over 40 years. We are actively seeking a highly experienced Client Service Professional to join our leadership team as our Lead Client Service Representative. Under direction from the Hospital Manager, the Lead Client Service Representative performs a wide range of difficult-to-complex administrative activities related to quality patient care, excellent client service, promotion of services, staffing, human resources, and discretionary activities that serve to support effective business operations. Applicant must be a reliable self-starter and motivated by a challenging, fun environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task, and can demonstrate the importance and understanding of high-quality customer service.

Skills and Qualifications

• Excellent knowledge of client service and communication center operations. • Strong organizational skills. • Intermediate to expert computer skills. • Strong supervisory skills. • Self-starter and team player. • Ability to lift up to 40 pounds. • 2 years of supervisory experience required. • 2 years of experience in the veterinary field required. • Flexible schedule to ensure coverage which include days, weekends and holidays

Job Responsibilities

• Responsible for the day-to-day client service areas of the front desk. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate. • Assist Hospital Manager with day-to-day operations. • Resolve informal client complaints, maintain and report on these issues to the Hospital Manager. • Identify and provide recommendations for potential problems, non-routine situations, workflow processes, and client service needs to the Hospital Manager. • Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients. • Act as a liaison between front desk and other department supervisors.

Among the reasons to consider joining VCA are:

• Competitive wage - Flexible schedule
• Medical, Dental & Vision insurance
• 401(k)
• Life and Long-Term Disability insurance
• Paid vacation/sick days
• Generous employee pet discounts and more

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com