If you are like us, you have big ideas. At Cognizant, we're exploring new ideas every day. We help industry leading companies reinvent their business models and innovate technology products that create new value by connecting people with things, insights, and experience. Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is consistently listed among the most admired companies in the world. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!
Business Analyst - Salesforce
Minimum 12+ years of experience.
Candidates need to be willing to work in an on-site model from the client's office in Boston - MA and/or Remote.
• Understanding business needs and translating them into effective technical solutions using Salesforce's declarative capabilities.
• Meeting with stakeholders (like sales, service, and marketing teams) to understand their challenges and goals. Documenting these business requirements, map out existing processes, and identify areas for improvement. Translate vague business needs into specific, actionable technical requirements.
• Identifies business processes that are repetitive and ripe for automation. Builds these automations using tools like Salesforce Flow to streamline workflows, create approval processes, and automatically update records, thereby increasing user efficiency and reducing manual effort.
• The individual is responsible for maintaining the security and integrity of the Salesforce org.
• Responsible for creating and maintaining reports and dashboards that give stakeholders visibility into key performance indicators (KPIs) and business trends. They also oversee data quality, performing tasks like data cleansing, deduplication, and data migration using tools like Data Loader.
• As the subject matter expert, this person is the go-to resource for end-users. Responsibilities include creating training documentation, leading user training sessions on new features or processes, and providing day-to-day troubleshooting and support. Help drive user adoption by ensuring everyone knows how to use the platform effectively to perform their jobs.
• 12+ yrs of experience in business analysis role, as a Salesforce Administrator, or in a similar CRM-focused position.
• Demonstrable experience in gathering requirements, configuring Salesforce, and managing projects is highly valued.
• Certified in more than one of - Salesforce Certified Administrator (ADM 201), Salesforce Certified Business Analyst, Salesforce Certified Platform App Builder or equivalents
• Excellent verbal and written communication skills
• The ability to analyze complex business challenges, think critically, and propose innovative and effective solutions within the Salesforce ecosystem.
• Strong Project Management experience
The annual salary for this position is between $83,600– $129,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
+ Medical/Dental/Vision/Life Insurance
+ Paid holidays plus Paid Time Off
+ 401(k) plan and contributions
+ Long-term/Short-term Disability
+ Paid Parental Leave
+ Employee Stock Purchase Plan
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.