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IT Support Technician

Configure and troubleshoot desktop computers to ensure seamless user productivity
Hyannis, Massachusetts, United States
Entry Level
15 hours agoBe an early applicant
Massachusetts Staffing

Massachusetts Staffing

Massachusetts Staffing is not a company; mass.gov is the official website for the Commonwealth of Massachusetts, providing government-related information and services.

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Job Title

The person in this position is responsible for the configuring, repairing, and upgrading desktop & notebook computers & associated peripheral devices. Primary responsibilities include completing assigned IT work tickets accurately & timely including performing technical duties; providing input to internal & external customers & providing support & assistance by phone, in-person or all other methods Cape Air requires. Prepare new IT assets for deployment; performs initial program load & user-specific setup for standard desktop applications; troubleshoots PC hardware & software problems. Detecting & removing virus infections & implementing & enforcing hardware, software & procedural controls to prevent data corruption. Responsible for all aspects of installing PC equipment ensuring that corporate procurement standards are followed. Assist with gathering & shipping IT assets. Additional duties as assigned. Qualifications: CompTIA A+ Certification preferred but not required IT Support or Computer Repair experience Experience with troubleshooting network connectivity, doing network cabling & associated network jack & wallplate work. General PC / Hardware / Troubleshooting experience required Experience & knowledge with Microsoft Office Applications Must be goal oriented, have an exceptional attention to detail, & must work well both independently & in team situations. Must be able to demonstrate the values of our company’s mission/vision: kindness, teamwork & the spirit of MOCHA HAGoTDI

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IT Support Technician
Hyannis, Massachusetts, United States
Support
About Massachusetts Staffing
Massachusetts Staffing is not a company; mass.gov is the official website for the Commonwealth of Massachusetts, providing government-related information and services.