IT Support Specialist - Remote Eligible

IT Support Specialist

Information Systems and Technology (IS&T) in the Escalations team identifies emerging and complex IT issues and problems, and facilitates the resolution of undocumented issues through investigation, diagnosis, and troubleshooting. The IT Support Specialist serves as a resource for multi-disciplinary projects within IS&T and routinely collaborates with cross-functional teams. As IS&T expands its support for generative AI tools and services, the team will play a key role in assisting community members with AI platforms, providing guidance on compliant use aligned with Institute policies, and supporting assessments of prospective AI solutions.

Job Requirements:

Required: A bachelor's degree and a minimum of five years of experience in IT support, information systems, or another related field; ability to troubleshoot Mac, Windows, and Linux operating systems; comfortable with the command line-interface; experience with learning management systems; experience with MS O365 and Exchange administration support; and experience providing SaaS administration support; and experience working with a ticketing management system.

Preferred: Experience in higher education, with Service Now, Security+/Network+, and AWS and/or Google; or working knowledge of scripting.

This is a fully remote position.