Hotline Worker, Welcome Services (winter) (sy25 - 26)

Hotline Worker, Winter (December 2025-March 2026)

Founded in 1647, Boston Public Schools (BPS) is the oldest public school district in the country. With approximately 56,000 students from over 114 different countries, nearly 9,000 employees (including 4,700 teachers) and an annual budget of $821 million, BPS is the largest school district in Massachusetts and is one of the most diverse as well. BPS has been recognized as one of the top urban school districts in the United States and was recently awarded the Broad Prize for Urban Education as the most improved urban school district in the nation.

The Welcome Centers are hubs of information, communication and system access for current, incoming and prospective Boston Public School families. Hotline Workers will assist the department in providing superior customer service to the many individuals that contact the department either by email, in person or phone with inquiries, issues or complaints. Workers may also be tasked with completing in-person registrations during peak periods.

Responsibilities

• Assist families with registration and related activities.
• Answer inquiries, research issues and document complaints from parents, principals, school staff and the community.
• Provide families with accurate information about registration / school choice and the assignment process.
• Deliver superior customer service according to the Welcome Center standards.
• Utilize Aspen, BPS email Google Doc s, Excel, and other applications.
• Other activities as assigned by supervisor, which may include registration of families in person.

Job Requirements

• Applicant must be a resident of the city of Boston.
• High school diploma.
• Type 40-50 words per minute.
• Ability to multi-task in a fast paced environment and navigate multiple windows.
• Proficiency with Microsoft Office Suite (Word and Excel) and other data analysis tools.
• Ability to analyze and communicate complex issues effectively, both verbally and in writing.
• Ability to interact with diverse populations.
• Professional self-starter, able to work independently.
• Ability to work outside the usual business hours on evenings, weekends, and as needed determined by the Director.
• Current authorization to work in the United States.
• Preferred: Ability to communicate effectively with second language constituencies (Spanish, Cape Verdean, Portuguese, French, Arabic, Chinese, Somali, Vietnamese, Haitian Creole).

Work Schedule

Temporary CSR positions are seasonal and employees are typically needed for varying hours during Welcome Center peaks in January and in the summer month from July-mid September.

This position is subject to the City of Boston residency requirement. Please refer to www.bostonpublicschools.org/ohc (under "Employee Benefits and Policies") for more information on salary and compensation. Salaries are listed by Unions and Grade/Step.

The Boston Public Schools, in accordance with its nondiscrimination policies, does not discriminate on the basis of race, color, age, criminal record, physical or mental disability, pregnancy or pregnancy-related conditions, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics, natural or protective hairstyle, military status, immigration status, English language proficiency, or any other factor prohibited by law in its programs and activities. BPS does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals' dignity or interferes with their ability to work or learn. If you require an accommodation pursuant to the ADA for the application process, please contact the Accommodations Unit at accommodations@bostonpublicschools.org.

Position Type: Central Office Job Categories: Student Services, Pupil Personnel Worker Support Staff, Administrative Assistant Support Staff, Receptionist Salary: $25.00 1.0 FTE

Contact Information Boston Public Schools, Office of Human Resources 2300 Washington Street Roxbury, Massachusetts 02119 Email: hiringprocess@bostonpublicschools.org