Field Service Technician

Field Service Technician

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

We are searching for the best talent for a Field Service Technician to be in Danvers, MA. The Field Service Technician is an excellent opportunity for someone with strong electro-mechanical maintenance experience to work on a console that is directly responsible for critical patient monitoring. In this role, the Field Service Technician will be responsible for providing preventative and corrective maintenance on Abiomed electro-mechanical products received into the Danvers-based Service Depot, occasionally providing on-site support to the customer. The Field Service Technician will also provide basic telephone support to Abiomed's customers and Abiomed's field-based Sales, Marketing, and Clinical Teams. This individual will also assist the Engineering/Quality SPR Teams with complaint follow-up, investigation, and closeout as required.

Principal Duties and Responsibilities:

• Conducts preventative and corrective maintenance of electro-mechanical life support consoles
• Maintains calibration standards as required for all test equipment used in the process of servicing
• Provides internally-based service as required to Abiomed's pool of service loaners and marketing console
• Provides basic telephone support to Abiomed's customers, and Abiomed's field-based Sales, Clinical, and Marketing teams
• Ensures an adequate level of service inventory is available to meet day-to-day service needs
• Provides rotating 24/7 rotating on-call service support coverage for customers and Abiomed's field teams
• Supports manufacturing as required with testing and burn-in of spare parts
• Assists Engineering with complaint follow-up, including evaluation, testing, investigation, and closeout
• Documents neatly and accurately all services performed
• Communicates issues in a timely manner to manager and Admin team as required
• Does comprehensive review of service history for each console prior to servicing
• Ensures compliance to regulatory standards, able to follow established SOPs, processes, and procedures
• Team player able to adapt and execute on individual and team goals

Required Qualifications:

• AS/BS in Electrical or Mechanical Engineering Technology preferred or equivalent experience
• Valid US Driver's license required
• Ability to lift and move up to 70 lbs.
• Willingness and ability to travel internationally and domestically on occasion, up to 10% of the time
• Ability to adapt and execute to changing workload environment
• Detail-oriented individual, focused on quality
• Ability to follow written and verbal SOPs, and document work

Preferred Qualifications:

• 3+ years of experience servicing and supporting electro-mechanical devices or consoles, or scientific instruments
• Medical device experience strongly preferred
• Working knowledge of SAP and Salesforce
• Familiarity with general regulatory guidelines as it pertains to the servicing of medical devices
• Manufacturing experience

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers.

Required Skills:

• Analytical Reasoning, Customer Service, Customer-Support, Customer Support Operations, Customer Support Trends, Data Analysis, Data Reporting, Detail-Oriented, Execution Focus, Issue Escalation, IT Service Desk, Process Oriented, Project Management Office (PMO), Repair Management, Service Excellence, Service Request Management, Troubleshooting

Preferred Skills:

• Analytical Reasoning, Customer Service, Customer-Support, Customer Support Operations, Customer Support Trends, Data Analysis, Data Reporting, Detail-Oriented, Execution Focus, Issue Escalation, IT Service Desk, Process Oriented, Project Management Office (PMO), Repair Management, Service Excellence, Service Request Management, Troubleshooting

The anticipated base pay range for this position is $18.50 to $29 hourly. Additional Description for Pay Transparency: The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Employees are eligible for the following time off benefits: vacation – up to 120 hours per calendar year, sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year, holiday pay, including Floating Holidays – up to 13 days per calendar year, Work, Personal and Family Time - up to 40 hours per calendar year. Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits